HUMAN ERRORS IN MAINTENANCE ACTIVITIES: AN OVERVIEW OF SOME CONTRIBUTING FACTORS AND PLANS TO MITIGATE THEIR EFFECTS
DOI:
https://doi.org/10.32890/jtom2016.11.1.3Keywords:
Workers, maintenance, human errors, safety performanceAbstract
This paper was intentionally designed to highlight the human as the aspects that lead to errors in maintenance practices. It is important to consider the human factor in maintenance activities in order to help minimize their errors and promote a safe working environment. In this regard, the maintenance strategy versus maintenance practices has been acknowledged by many researchers as an excellent key consideration for human factors programme. Consequently, this paper will explain the important considerations on the factors that influence human errors in maintenance programs and provide suggestions to reduce these occurrences.
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References
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Vyatkin, V., & Hanisch, H.-M. (2003). Verification of distributed control systems in intelligent manufacturing. Journal of Intelligent Manufacturing, 14(1), 123-136.
Wachter, J. K., & Yorio, P. L. (2013). Human performance tools: engaging workers as the best defense against errors & error precursors. Professional Safety, 58(2), 54.
Yao, Y., Watanabe, T., Yano, T., Iseda, T., Sakamoto, O., Iwamoto, M., & Inoue, S. (2016). An innovative energy-saving in-flight melting technology and its application to glass production. Science and Technology of Advanced Materials.
Yeow, P. H., & Sen, R. N. (2006). Productivity and quality improvements, revenue increment, and rejection cost reduction in the manual component insertion lines through the application of ergonomics. International journal of industrial ergonomics, 36(4), 367-377.
Almgren, J., & Schaurig, C. (2011). The influence of production ergonomics on product quality.
Arnold, J. M., Javorcik, B., Lipscomb, M., & Mattoo, A. (2015). Services reform and manufacturing performance: Evidence from India. The Economic Journal.
Ax, C., Johansson.,, & H. Kullvén. (2007). Den nya ekonomistyrningen, Slovenien.
Billett, S. (2001). Learning in the workplace: Strategies for effective practice: ERIC.
Bohgard, M. S. K., E. Lovén, L.-Å. Mikaelsson, L. Mårtensson, A.-L. Osvalder, L. Rose and P.,. (2008). Ulfvengren, Arbete och teknik på människans villkor, Solna: Åtta-45.
Caron, D. J., & Kellerhals, A. (2013). Archiving for self-ascertainment, identity-building and permanent self-questioning: archives between scepticism and certitude. Archival Science, 13(2-3), 207-216.
De Toni, A., & Tonchia, S. (1998). Manufacturing flexibility: a literature review. International Journal of Production Research, 36(6), 1587-1617.
Dekker, S. (2006). The field guide to understanding human error. Burlington, VT: Ashgate Publishing Co.
Dhillon, B. (2014). Human Error in Power Plant Maintenance Human Reliability, Error, and Human Factors in Power Generation (pp. 135-149): Springer.
Dhillon, B. S., & Liu, Y. (2006). Human error in maintenance: a review. Journal of Quality in Maintenance Engineering, 12(1), 21-36.
e Costa, C. A. B., Carnero, M. C., & Oliveira, M. D. (2012). A multi-criteria model for auditing a Predictive Maintenance Programme. European Journal of Operational Research, 217(2), 381-393.
Eldridge, S., & Dale, B. (1989). Quality costing: the lessons learnt from a study carried out in two phases. Engineering costs and production economics, 18(1), 33-44.
Gasaway, R. B. (2013). Situational Awareness for Emergency Response: Fire Engineering Books.
Han, S., Love, P., & Peña-Mora, F. (2013). A system dynamics model for assessing the impacts of design errors in construction projects. Mathematical and Computer Modelling, 57(9–10), 2044-2053.
Ismail, I., Ani, A. I. C., Razak, M. Z. A., Tawil, N. M., & Johar, S. (2015). Common building defects in new terrace houses. Jurnal Teknologi, 75(9).
Jahangiri, M., Hobobi, N., Keshavarzi, S., & Hosseini, A. A. (2015). Determination of Human Error Probabilities in Permit To Work procedure.
Johnson, W. B., & Maddox, M. E. (2007). A model to explain human factors in aviation maintenance. Aircraft Electronics Associations Avinics News 2007; 38, 41.
Khan, M. (2011). Inventory control in a two-level supply chain with learning, quality and inspection errors: Library and Archives Canada= Bibliothèque et Archives Canada.
Kim, J., & Park, J. (2012). Reduction of test and maintenance human errors by analyzing task characteristics and work conditions. Progress in Nuclear Energy, 58, 89-99.
Kleinberg, S. (2015). Why: A Guide to Finding and Using Causes: " O'Reilly Media, Inc.".
Kouvelis, P. (1992). Design and planning problems in flexible manufacturing systems: a critical review. Journal of Intelligent Manufacturing, 3(2), 75-99.
Lin, L., Drury, C., & Kim, S. (2001). Ergonomics and quality in paced assembly lines. Human Factors and Ergonomics in Manufacturing, 11(4), 377-382.
Loahavilai, P. o., Chakpitak, N., Sureephong, P., & Dahal, K. (2015, 15-17 Dec. 2015). Serious game to motivate the knowledge sharing among knowledge technicians in machinery relocation of foreign direct investment. Paper presented at the 2015 9th International Conference on Software, Knowledge, Information Management and Applications (SKIMA).
Martin, C. A. (2005). From high maintenance to high productivity: What managers need to know about Generation Y. Industrial and commercial training, 37(1), 39-44.
Mason, S. (2001). Improving maintenance-reducing human error.
Meyer, J. P., Stanley, L. J., & Parfyonova, N. M. (2012). Employee commitment in context: The nature and implication of commitment profiles. Journal of Vocational Behavior, 80(1), 1-16.
Morshuis, P., Montanari, G. C., & Fornasari, L. (2014). Partial discharge diagnostics—Critical steps towards on-line monitoring. Paper presented at the T&D Conference and Exposition, 2014 IEEE PES.
Peng, P., Tian, B., & Niu, K. M. (2012). Research on the Working Performance of Dowel Bar during Horizontal Installation Errors. Paper presented at the Applied Mechanics and Materials.
Pershing, J. A. (2006). Handbook of human performance technology: Principles, practices, and potential: Pfeiffer.
Petersen, D. (1998). Safety management: A human approach (3rd ed.). Des Plaines, IL: ASSE.
Pheasant S., & Haslegrave, C., . . (2005). Bodyspace: Anthropometry, Ergonomics and the Design of Work, Third edition ed., Boca Raton: Taylor & Francis Group,.
Rasmussen. (1983). Skills, rules and knowledge; Signals, signs and symbols, and Other distractions in human performance models," IEEE Transactions on Systems, man and cybernetics, vol. 13, no3.
Reason, J. (1990). Human error. Cambridge, U.K.: Cambridge University Press.
Reason, J. (2000). Cognitive Engineering in Aviation Domain, Lawrence Erlbaum Associates, Mahwah, NJ. 72.Rowekamp, M. and Berg, H.P. (2000), “Reliability data collection for fire protection featuresâ€, Kerntechnik, Vol. 65 No. 2, pp. 102-7.
Roth, E. M., & Patterson, E. S. (2005). Using observational study as a tool for discovery: Uncovering cognitive and collaborative demands and adaptive strategies. How professionals make decisions, 379-393.
Shek, D. T., Tang, V. M., & Han, X. (2005). Evaluation of evaluation studies using qualitative research methods in the social work literature (1990-2003): Evidence that constitutes a wake-up call. Research on Social Work Practice, 15(3), 180-194.
Skjerve, A. B., & Axelsson, C. (2014). Human-Performance Tools in Maintenance Work-A Case Study in a Nordic Nuclear Power Plant.
Smuc, M. (2015). Just the other side of the coin? From error to insight analysis. Information Visualization, 1473871615598641.
Thomas, R. (2013). First 24 hr strike for Howard Florey. Advocate: Newsletter of the National Tertiary Education Union, 20(3), 5.
Vyatkin, V., & Hanisch, H.-M. (2003). Verification of distributed control systems in intelligent manufacturing. Journal of Intelligent Manufacturing, 14(1), 123-136.
Wachter, J. K., & Yorio, P. L. (2013). Human performance tools: engaging workers as the best defense against errors & error precursors. Professional Safety, 58(2), 54.
Yao, Y., Watanabe, T., Yano, T., Iseda, T., Sakamoto, O., Iwamoto, M., & Inoue, S. (2016). An innovative energy-saving in-flight melting technology and its application to glass production. Science and Technology of Advanced Materials.
Yeow, P. H., & Sen, R. N. (2006). Productivity and quality improvements, revenue increment, and rejection cost reduction in the manual component insertion lines through the application of ergonomics. International journal of industrial ergonomics, 36(4), 367-377.
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Published
22-05-2020
How to Cite
Sasitharan, D., & Mad Lazim, H. (2020). HUMAN ERRORS IN MAINTENANCE ACTIVITIES: AN OVERVIEW OF SOME CONTRIBUTING FACTORS AND PLANS TO MITIGATE THEIR EFFECTS. Journal of Technology and Operations Management, 11(1), 27–37. https://doi.org/10.32890/jtom2016.11.1.3
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