Research Article Published 20 July 2017

Accounting Information System User Satisfaction: A Survey of Indonesian State-Owned Banks

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How to Cite

Kesuma, S. A., Saidin, S. Z., & Ahmi, A. (2017). Accounting Information System User Satisfaction: A Survey of Indonesian State-Owned Banks. Journal of Business Management and Accounting, 7(2), 25-37. https://doi.org/10.32890/jbma2017.7.2.8816
Sambas Ade Kesuma
Tunku Puteri Intan Safinaz School of Accountancy, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia
Siti Zabedah Saidin
Tunku Puteri Intan Safinaz School of Accountancy, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia
Aidi Ahmi
Tunku Puteri Intan Safinaz School of Accountancy, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia
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DOI 10.32890/jbma2017.7.2.8816 Cite this article
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Article

Abstract

The objective of this study is to explore accounting information system user satisfaction, particulary, this study examines the level of accounting information system user satisfaction among state-owned banks in Indonesia. User satisfaction is generally used as a proxy for the successful implementation of an information system. The findings show that users are satisfied with the implementation of accounting information system. Specifically, majority of respondents indicate their satisfaction in terms of the content, accuracy of the system, format of the information, ease of use of the system, and timeliness of the accounting information system among the Indonesian state-owned banks. Thus, the management of state-owned banks in Indonesia are expected to maintain the good accounting information systems and improve the quality of the systems in order to achieve excellent services and further enhance the operations of the Indonesian state-owned banks.

Keywords
Accounting information system user satisfaction state owned bank

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Citation percentile 91th
Field-weighted citation impact 0.00
Works this article cites 26

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Identifiers
DOI · 10.32890/jbma2017.7.2.8816
OpenAlex · W2921827812

References

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