ATTITUDES TOWARDS CHANGE AND ORGANIZATIONAL PERFORMANCE: A CONCEPTUAL DISCUSSION
DOI:
https://doi.org/10.32890/jtom2018.13.1.2Keywords:
Organizational change, attitudes towards change, organizational performanceAbstract
Employees’ attitudes towards change and organizational performance are extremely interrelated each other hence approving that the performance of organization is exaggerated through the attitudes of employees towards change. The literature shows that successful organizational change and performance are determined by the willingness to embrace change. Thus, the purpose of this paper is to discuss the conceptualization of change attitudes including readiness and openness towards change, and cynicism about organizational change in responding to change initiative which therefore impacts the outcomes and performance of organization.
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References
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Nafei, W.A. (2014). Assessing employee attitudes towards organizational commitment and change: the case of king faisal hospital in al-taif governorate, kingdom of saudi Arabia. Journal of Management and Sustainability, 4(1), 204-219.
Quinn, R. E., Kahn, J. A., & Mandl, M. J. (1994). Perspectives on organizational change: Exploring movement at the interface. In J. Greenberg (Ed.), Organizational behavior: The state of the science (pp. 109–133). Hillsdale, NJ: Erlbaum.
Rafferty, A., Jimmieson, N., Armenakis, A. (2012). Change readiness: a multilevel review. Journal of Management, 2(1), 1–26.
Sharma, V. K. (2012). Change management: a conceptual framework with HR perspective. International Journal of Research in IT & Management, 2(1), 32-42.
Stanley, D. J., Meyer, J. P., & Topolnytsky, L. (2005). Employee cynicism and resistance to organizational change. Journal of Business & Psychology, 19(4), 429–459.
Susanto, A., 2008. Organizational readiness for change: a case study on change readiness in a manufacturing company in Indonesia. International Journal of Management Perspective, 2(1), 50–62.
Vakola, M. (2014). What's in there for me? Individual readiness to change and the perceived impact of organizational change. Leadership & Organization Development Journal, 35(3), 195-209.
Wanberg, C. R., & Banas, J. T. (2000). Predictors and outcomes of openness to changes in a reorganizing workplace. Journal of Applied Psychology, 85(1), 132–142.
Wanous, J. P., Reichers, A. E., & Austin, J. T. (2015). Cynicism About Organizational Change. Group & Organization Management, 25(2), 132-153.
Weeks, W. A., Roberts, J., Chonko, L. B., & Jones, E. (2004). Organizational readiness for change, individual fear of change, and sales manager performance: An empirical investigation. Journal of Personal Selling & Sales Management, 24(1), 7–17.
Weiner, B., Amick, H., Lee, S., 2008. Conceptualization and measurement of organizational readiness for change. Med. Care Res. Rev, 65(4), 379–436.
Armenakis, A.A. and Fredenberger, W. (1997). Organizational change readiness practices of business turnaround change agents. Knowledge and Process Management, 4(4), 143-152.
Axtell, C., Wall, T., Stride, C., Pepper, K., Clegg, C., Gardner, P., Bolden, R. (2002). Familiarity breeds content: The impact of exposure to change on employee openness and well-being. Journal of Occupational & Organizational Psychology, 75(2), 217–231.
Beer, M., & Nohria, N. (Eds.). (2000). Breaking the code of change. Boston: Harvard Business School Press.
Bommer, W. H., Rich, G. A., & Rubin, R. S. (2005). Changing attitudes about change: Longitudinal effects of transformational leader behavior on employee cynicism about organizational change. Journal of Organizational Behavior, 26(7), 733–753.
Burke, W. W., & Biggart, N. (1997). Interorganizational relations. In D. Druckman, J. E. Singer, & H. Van Cott (Ed.), Enhancing organizational performance (pp. 120–149). Washington, DC: National Academies Press.
Burnes, B. (2004). Managing change: A strategic approach to organisational dynamics (4th ed.). London, England: Prentice Hall.
Chiaburu, D. S., Peng, A. C., Oh, I.-S., Banks, G. C., & Lomeli, L. C. (2013). Antecedents and consequences of employee organizational cynicism: A meta-analysis. 83(2), 181-197.
Choi, M., & Ruona, W. E. (2010). Individual readiness for organizational change and its implications for human resource and organization development. Human Resource Development Review, 10(1), 46-73.
Choi, M. (2011). Employees’ attitudes toward organizational change: a literature review. Human Resource Management, 50(4), 479-500.
Cole, M. S., Bruch, H., & Vogel, B. (2006). Emotion as mediators of the relations between perceived supervisor support and psychological hardiness on employee cynicism. Journal of Organizational Behavior, 27(4), 463–484.
Combs, J. G., Russell Crook, T., Shook, C. L., David J., & Ketchen, J. a. D. D. B. (2005). The Dimensionality of Organizational Performance and its Implications for Strategic Management Research. Research Methodology in Strategy and Management , 2, 259-286.
Devos, G., Buelens, M., & Bouckenooghe, D. (2007). Contribution of content, context, and process to understanding openness to organizational change: Two experimental simulation studies. Journal of Social Psychology, 147(6), 607–630.
De Waal, A. A. D. (2010). Achieving high Performance in the Public Sector: What needs to be Done ?. Public Performance & Management Review, 34(1), 81–103.
Ertürk, A. (2008). A trust-based approach to promote employees’ openness to organizational change in Turkey. International Journal of Manpower, 29(5), 462–483.
Greenhalgh, T., Robert, G., Macfarlane, F., Bate, P., & Kyriakidou, O. (2004). Diffusion of innovations in service organizations: Systematic review and recommendations. Milbank Quarterly, 82(4), 581–629.
Hilman, H. & Mohamed, Z. A. (2011). Sourcing strategies, practices and effects on organizational performance. Journal for Global Business Advancement, 4(1), 18-31.
Holt, D. T., Armenakis, A. A., Field, H. S., & Harris, S. G. (2007).Readiness for organizational change: the systematic development of a Scale, Journal of Applied Behavioral Science, 43(2), 232-255.
Jing, F. F., & Avery, G. C. (2008). Missing Links in Understanding the Relationship between Leadership and Organizational Performance. International Business & Economics Research Journal, 7(5), 67-78.
Jones, R.A., Jimmieson, N.L., Griffiths, A. (2005). The impact of organizational culture and reshaping capabilities on change implementation success: the mediating role of readiness for change. Journal of Management Studies, 42(2), 361–386.
Judge, T.A., Thoresen, C.E., Pucik, V. and Welbourne, T.M. (1999). Managerial coping with organizational change: a dispositional perspective. Journal of Applied Psychology, 84(1), 107-122.
Judge, W., & Douglas, T. (2009). Organizational change capacity: the systematic development of a scale, Journal of Organizational Change Management, 22(6), 635 – 649.
Khatoon, S., & Farooq, A. (2015). Employee’s attitude toward change and organizational performance. International Journal for Research Emerging Science and Technology, 2(5), 54-61.
Kotter, J. P. (1995). Leading change: Why transformation efforts fail. Harvard Business Review, 73(2), 59–67.
Kotter, John P. (1996) Leading Change. Boston: Harvard Business School Press.
Meyer, J. P., Srinivas, E. S., Lal, J. B., & Topolnytsky, L. (2007). Employee commitment and support for an organizational change: Test of the three-component model in two cultures. Journal of Occupational and Organizational Psychology, 80(2), 185–211.
Meyer, J. P., Stanley, D. J., Jackson, T. A., McInnis, K. J., Maltin, E. R., & Sheppard, L. (2012). Affective, normative, and continuance commitment levels across cultures: A meta-analysis. Journal of Vocational Behavior, 80(2), 225-245.
Miller, V. D., Johnson, J. R., & Grau, J. (1994). Antecedents to willingness to participate in a planned organizational change. Journal of Applied Communication Research, 22(1), 59–80.
Nafei, W.A. (2014). Assessing employee attitudes towards organizational commitment and change: the case of king faisal hospital in al-taif governorate, kingdom of saudi Arabia. Journal of Management and Sustainability, 4(1), 204-219.
Quinn, R. E., Kahn, J. A., & Mandl, M. J. (1994). Perspectives on organizational change: Exploring movement at the interface. In J. Greenberg (Ed.), Organizational behavior: The state of the science (pp. 109–133). Hillsdale, NJ: Erlbaum.
Rafferty, A., Jimmieson, N., Armenakis, A. (2012). Change readiness: a multilevel review. Journal of Management, 2(1), 1–26.
Sharma, V. K. (2012). Change management: a conceptual framework with HR perspective. International Journal of Research in IT & Management, 2(1), 32-42.
Stanley, D. J., Meyer, J. P., & Topolnytsky, L. (2005). Employee cynicism and resistance to organizational change. Journal of Business & Psychology, 19(4), 429–459.
Susanto, A., 2008. Organizational readiness for change: a case study on change readiness in a manufacturing company in Indonesia. International Journal of Management Perspective, 2(1), 50–62.
Vakola, M. (2014). What's in there for me? Individual readiness to change and the perceived impact of organizational change. Leadership & Organization Development Journal, 35(3), 195-209.
Wanberg, C. R., & Banas, J. T. (2000). Predictors and outcomes of openness to changes in a reorganizing workplace. Journal of Applied Psychology, 85(1), 132–142.
Wanous, J. P., Reichers, A. E., & Austin, J. T. (2015). Cynicism About Organizational Change. Group & Organization Management, 25(2), 132-153.
Weeks, W. A., Roberts, J., Chonko, L. B., & Jones, E. (2004). Organizational readiness for change, individual fear of change, and sales manager performance: An empirical investigation. Journal of Personal Selling & Sales Management, 24(1), 7–17.
Weiner, B., Amick, H., Lee, S., 2008. Conceptualization and measurement of organizational readiness for change. Med. Care Res. Rev, 65(4), 379–436.
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Published
17-06-2018
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Zakaria, A., & Abdullah, H. H. (2018). ATTITUDES TOWARDS CHANGE AND ORGANIZATIONAL PERFORMANCE: A CONCEPTUAL DISCUSSION. Journal of Technology and Operations Management, 13(1), 12–20. https://doi.org/10.32890/jtom2018.13.1.2
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