IT, DIGITAL PLATFORMS, AND ORGANIZATIONAL CAPABILITIES IN ENHANCING LIBRARY AGILITY: EVIDENCE FROM INDONESIAN ACADEMIC AND PUBLIC LIBRARIES

Abstract

This study explores how information technology (IT) capabilities, digital platforms, and organizational capabilities collectively influence the agility of public and academic libraries in Indonesia. As libraries worldwide face accelerating digital transformation, agility has become a strategic requirement for sustaining relevance and service excellence. Employing a quantitative design, this research surveyed 100 libraries 50 public and 50 academics across various Indonesian regions. The results demonstrate that IT capabilities, digital platforms, and organizational capabilities significantly and positively contribute to library agility, with digital platforms emerging as the most influential factor. The findings confirm that libraries possessing robust IT infrastructure, integrated digital platforms, and adaptive organizational structures are better equipped to respond to technological disruptions and evolving user needs. Grounded in the dynamic capabilities’ framework, the study provides both theoretical and practical insights into how libraries can sense, seize, and reconfigure their resources to maintain strategic responsiveness. The paper concludes with implications for library leaders and policymakers seeking to advance digital maturity and organizational flexibility in the knowledge sector.