E-Government Practices and Organisational Performance in Malaysia Local Governments
DOI:
https://doi.org/10.32890/jtom2024.19.2.2Keywords:
e-Government, organizational performance, Malaysia local government, Organisational Performance, Malaysia Local GovernmentsAbstract
E-Government is implemented to enhance the quality and performance of services in the public sector. Malaysia faces various issues and challenges in developing e-Government, including weaknesses in organisational performance. To manage the services, continuous effort and cooperation from all parties involved in administration are necessary. This study explores the literature on e-Government and organisational performance to see the breadth of e-Government's contribution to the performance of the local government sector. An empirical study using quantitative research methods was conducted on local government in Malaysia. A total of 149 questionnaires were distributed to local authorities in Malaysia, from which 87 questionnaires were completed and returned. The study findings indicate that the implementation of e-Government does not have a significant impact on organisational performance. The difference results may be attributed to variations in the e-Government development index between developed and developing countries. Additional factors, such as the difference acceptance level and challenges in implementation may further affect the outcomes. It is possible that other intermediate factors or variables exist within the relationship, which could allow for the study to be tested indirectly.
References
Abdallah, S. and Fan, I.S., 2012. Framework for e-government assessment in developing countries: case study from Sudan. Electronic Government, an International Journal, 9(2), pp.158-177. https://doi.org/10.1504/EG.2012.046267
Abdulnabi, S. M. (2024). Issues and challenges of implementing e-governance in developing countries: a comprehensive analysis of civil service models. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2340579
AlMulhim, A. F. (2023). The impact of administrative management and information technology on e-government success: The mediating role of knowledge management practices. Cogent Business and Management, 10(1). https://doi.org/10.1080/23311975.2023.2202030
Azmi, I. A. G. (2008). Human resource management practices based on competency and service quality in public organizations in Malaysia: Task interdependence as a mediator. Universiti Sains Malaysia.
Bizimana, S. C. (2020). E-government Readiness Assessment for Government institutions in Burundi. International Journal of European Studies, 4(1), 1. https://doi.org/10.11648/j.ijes.20200401.
Chan, Y. C. L. (2004). Performance measurement and adoption of balanced scorecards: A survey of municipal governments in the USA and Canada. International Journal of Public Sector Management, 17(3), 204–221. https://doi.org/http://dx.doi.org/10.1108/MRR-09-2015-0216
Cook, M. E., LaVigne, M. F., Pagano, C. M., Dawes, S. S., & Pardo, T. A. (2002). Making a case for local e-government. Centre for Technology in Government, 1-16.
Dada, D. (2006). The failure of E‐government in developing countries: A literature review. Electronic Journal of Information Systems in Developing Countries, 26(1), 1-10. https://doi.org/10.1002/j.1681-4835.2006.tb00176.
Ndou, V. (2004). E-government for developing countries: Opportunities and challenges. Electronic Journal of Information Systems in Developing Countries, 18(1), 1-24. https://doi.org/10.1002/j.1681-4835.2004.tb00117.
Fuentes-Fuentes, M., Albacete-Saez, C. A., & Montes, F. J. (2004). The impact of environmental characteristics on TQM principles and organizational performance. Omega, 32(6), 425–442. https://doi.org/10.1016/j.omega.2004.02.005
Hameed, S., & Al-Shawabkah, A. (2013). Role of e-Government in improving organisational performance in the civil status and passports department of Jordan. Developing Country Studies, 3(5), 50–65.
Husin, R., Othman, Z., & Saad, R. (2018). The Influence of e-Government towards Organisational Performance in Public Sector. Journal of Advanced Research in Business and Management Studies, 13(1), 1–8.
Husin, R., Saad, R., & Othman, Z. (2017). e-Government: An overview and its implementation in https://doi.org/10.32890/jtom2017.12.2.2
Joseph, R. C., & Kitlan, D. P. (2008). Key issues in E-government and Public Administration. In Handbook of research on public information technology (pp. 1-11). IGI Global.
Kanji, G. K. (1998). Measurement of business excellence. Total Quality Management, 9(7), 633–643. https://doi.org/10.1080/0954412988325
Kaplan, R. S., & Norton, D. P. (1996). Using the balanced scorecard as a strategic management system. Harvard Business Review, 37–43.
Kaplan, R. S., & Norton, D. P. (2007). Using the balanced scorecard as a strategic management system. Harvard Business Review, 85(7-8), 150
Kloot, L., & Martin, J. (2000). Strategic performance management: A balanced approach to performance management issues in local government. Management Accounting Research, 11(2), 231–251. https://doi.org/10.1006/mare.2000.0130
Kumbakara, N. (2008). Managed IT services: the role of IT standards. Information Management and Computer Security, 16(4), 336-359.https://doi.org/10.1108/09685220810908778
Kurniawan, C., Pribadi, U., & Iqbal, M. (2023). The role of e-governance in improving local governments performance (Case Study: Sumbawa Regency). Jurnal Ilmiah Peuradeun, 11(3), 1139–1154. https://doi.org/10.26811/peuradeun.v11i3.795
Luftman, J. (2000). Assessing business-IT alignment maturity. Communications of the Association for Information Systems, 4. https://doi.org/10.17705/1cais.00414
Mehralian, G., Nazari, J. A., Nooriparto, G., & Rasekh, H. R. (2017). TQM and organisational performance using the balanced scorecard approach. International Journal of Productivity and Performance Management, 66(1), 111–125. https://doi.org/10.1108/IJPPM-08-2015-0114
Molina, M. Á. C., González, J. M. H., Florencio, B. P., & González, J. L. G. (2014). Does the balanced scorecard adoption enhance the levels of organizational climate, employees’ commitment, job satisfaction and job dedication? Management Decision, 52(5), 983–1010. https://doi.org/10.1108/MD-06-2013-0351
Moon, M. J. (2002). The evolution of e-government among municipalities: Rhetoric or reality? Public administration review, 62(4), 424-433. https://doi.org/10.1111/0033-3352.00196
Moon, M. J., Lee, J., & Roh, C. Y. (2014). The evolution of internal IT applications and e-government studies in public administration: Research themes and methods. Administration and Society, 46(1), 3-36. https://doi.org/10.1177/0095399712459723
Mungai, A. N. (2017). e-Government strategy implementation and performance of the public sector in Kenya. International Academic Journal of Human Resource and Business Administration, 2(3), 301–338. http://www.iajournals.org/articles/iajhrba_v2_i3_301_338.pdf
Pang, M. S., Lee, G., & Delone, W. H. (2014). In public sector organisations: A public-value management perspective. Journal of Information Technology, 29(3), 187–205. https://doi.org/10.1057/jit.2014.2
Pudjianto, B. W., & Zo, H. J. (2009, December). Factors affecting e-government assimilation in developing countries. In 4th Communication Policy Research, South Conference, Negombo, Sri Lanka.
Ramli, R. M. (2017). Challenges and issues in Malaysian e-government. Electronic Government, an International Journal, 13(3), 242-273. https://doi.org/10.1504/EG.2017.086685
Saunders, M. N. K., Lewis, P., & Thornhill, A. (Eds.). (2019). Research methods for business students (8th ed.). Pearson Limited Education.
Snead, J. T., & Wright, E. (2014). E-government research in the United States. Government Information Quarterly, 31(1), 129-136. https://doi.org/10.1016/j.giq.2013.07.005
Susanto, H., & Makmur, H. (2024). The influence of information technology, administrative management and knowledge management practices on the success of e-government in Indonesia. International Journal of Data and Network Science, 8(4), 2119–2126. https://doi.org/10.5267/j.ijdns.2 024.6.
Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-Government–A literature review. Government information quarterly, 36(2), 167-178. https://doi.org/10.1016/j.giq.2019.01.001
Walker, R. M., & Andrews, R. (2015). Local government management and performance: A review of evidence. Journal of Public Administration Research and Theory, 25(1), 101-133. https://doi.org/10.1093/jopart/mut038
Yaacob, Z. (2008). A structural relationship between total quality management, strategic control systems and performance of Malaysian local government. Universiti Utara Malaysia.
Yang, K., & Rho, S. Y. (2007). E-government for better performance: promises, realities, and challenges. International Journal of Public Administration, 30(11), 1197–1217. https://doi.org/10.1080/01900690701225556
Zakaria, M. N., & Razak, R. C. (2011). Practices of service delivery systems and performance of local authorities. International Conference on Management Proceeding.
Zakaria, M. N., Yasoa, M. R., Ghazali, M. S., Ibrahim, M. A. H., & Ismail, M. (2017). Integration of employee development practices and organisational performance of local government. Institutions and Economies, 61-79.
Zheng, D., Chen, J., Huang, L., & Zhang, C. (2013). E-government adoption in public administration organizations: Integrating institutional theory perspective and resource-based view. European Journal of Information Systems, 22(2), 221–234. https://doi.org/10.1057/ejis.2012.28
Published
Issue
Section
License
Copyright (c) 2024 Journal of Technology and Operations Management
This work is licensed under a Creative Commons Attribution 4.0 International License.
Disclaimer
The Journal of Technology and Operation Management (JTOM) has taken all reasonable measures to ensure that material contained in this website is the original work of the author(s). However, the Journal gives no warranty and accepts no responsibility for the accuracy or the completeness of the material; no reliance should be made by any user on the material. The user should check with the authors for confirmation. Articles published in the Journal of Technology and Operation Management (JTOM) do not represent the views held by the editors and members of the editorial board. Authors are responsible for all aspects of their articles except the editorial screen design.
