A Purpose Conceptual Framework to Examine the Correlaton of Logistics Service Quality, Logistics Performance & Competitive Advantage of Logistics Service Providers in Thailand
DOI:
https://doi.org/10.32890/jtom2024.19.1.2Keywords:
Logistics service quality, logistics performance, competitive advantageAbstract
The logistics service offers a crucial role in the process of developing into the worldwide market. Several nations must enhance their logistics service operations to achieve strong performance and attain a competitive edge in the market. Logistics service quality is a crucial element in Thailand's logistics operations. It is a major feature in developing a new conceptual model for logistics service performance, which is essential for achieving competitiveness in the logistics sector. The aim of this study is to investigate the relationship between the framework of logistics service quality, logistics performance and competitive advantage of logistics service provider (LSPs) firms in Thailand. This study utilizes primary data and applies a quantitative methodology, involving the collecting and analysis of research data using a strategy that emphasizes quantification. The sample will be LSPs companies in Thailand. The future data in this study will be analyzed using the statistical software packages SPSS and Smart PLS. Partial least squares structural equation modelling (PLS-SEM) is a statistical method employed for data analysis, with the primary goal of enhancing the research model. Thus, the study presents a conceptual framework that suggests that enhancing service quality can improve the logistics performance and competitive advantage of the logistics service provider business in Thailand.
References
Amit, R., & Schoemaker, P. J. H. (1993). Strategic assets and organizational rent. Strategic Management Journal, 14(1), 33–46.
Aziz, Z. A. (2017). The Relationship Between Resource, Capability, Innovation, Logistics Performance, and Competitive Advantage Universiti Malaysia Kelantan]. Kelantan, Malaysia.
Baia, E., Ferreira, J. J., & Rodrigues, R. (2020). Value and rareness of resources and capabilities as sources of competitive advantage and superior performance. Knowledge Management Research & Practice, 18(3), 249-262.
Bandittayarak, & Hotrawaisaya. (2021). Improving Performance, Logistics Service Quality to further enhance the create Competitive Advantage of Logistics Service Providers: Container Road Transportation. PSYCHOLOGY AND EDUCATION, 58(4).
Banomyong, R., Trinh, T. T. H., & Pham, T. H. (2017). A study of logistics performance of manufacturing and import-export firms in Vietnam. Journal of International Economics and Management(94), 64-73.
Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120.
Borgman, C. L. (2012). The conundrum of sharing research data. Journal of the American Society for Information Science and Technology, 63(6), 1059-1078.
Center, K. R. (2019). E Logistics Marketplace
Chang, C. H., Lu, C.-S., & La, P. L. (2021). Examining the drivers of competitive advantage of the international logistics industry. International Journal of Logistics Research and Applications.
Cooper, D. R., & Schindler, P. S. (2014). Business research methods. McGraw-Hill/Irwin.
Council, O. o. t. N. E. a. S. D. (2021). Thailand Logistics Report 2020. https://www.nesdc.go.th/ewt_dl_link.php?nid=11803
Council, O. o. t. N. E. a. S. D. (2022). Thailand Logistics Report 2021. https://www.nesdc.go.th/nesdb_en/more_news.php?cid=307&filename=index
Davis, E. R. (2006). The role of logistics service quality in creating customer loyalty (Publication Number UMI Number: 3235470) The University of Tennessee]. ProQuest Information and Learning Company.
Ding, M. J., & Jie, F. (2021). The moderating effect of Guanxi on supply chain competencies of logistics firms in China. International Journal of Logistics Research and Applications, 24(4), 407-425.
Ding, M. J., Jie, F., Parton, K. A., & Matanda, M. J. (2014). Relationships between quality of information sharing and supply chain food quality in the Australian beef processing industry. The International Journal of Logistics Management.
Ding, M. J., Kam, B. H., Zhang, J. Y., & Jie, F. (2015). Effects of human resource management practices on logistics and supply chain competencies–evidence from China logistics service market. International Journal of Production Research, 53(10), 2885-2903.
Filha, D. M. (2022). Supply chain: the role of logistics service providers (Economists from the Consumer Goods, Issue.
Filho, & Moori. (2020). RBV in a context of supply chain management. Gestão & Produção, 27(4), e4731.
Fugate, B. S., Mentzer, J. T., & Stank, T. P. (2010). Logistics performance: efficiency, effectiveness and differentiation. Journal of Business logistics, 33(1).
Grant, R. (2017). Recordkeeping and research data management: a review of perspectives. Records Management Journal, 27(2).
Grant, R. M. (1991). The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation. California Management Review, 33(3), 114–135.
Gupta, A., Singh, R. K., Mathiyazhagan, K., Suri, P. K., & Dwivedi, Y. K. (2023). Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers. The International Journal of Logistics Management, 34(6), 1858-1889.
Hair, J. F., Black, B., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis. Pearson Education.
Huggins, R., & Izushi, H. (2012). Competition, Competitive Advantage and Clusters: The Ideas of Michael Porter – Tijdschrift voor Economische en Sociale Geografie, 103(2).
Hwang, T., & Kim, S. T. (2019). Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance. Service Business, 13(3), 531-556.
Lai, K. (2004). Service capability and performance of logistics service providers. Transportation Research Part E Logistics and Transportation Review, 40(5), 385–399.
Lewis, C., & Booms, B. (1983). The marketing aspects of service quality. AMA Proceeding American Marketing Association Chicago.
Liu, C. L., & Lyons, A. C. (2011). An analysis of third-party logistics performance and service provision. Transportation Research Part E: Logistics and Transportation Review, 47(4), 547–570.
Liu, X., Grant, D. B., McKinnon, A. C., & Feng, Y. (2010). An empirical examination of the contribution of capabilities to the competitiveness of logistics service providers: A perspective from China. International Journal of Physical Distribution & Logistics Management, 40(10), 847-866.
Loungani, P., Saurabh, M., Chris, P., & Ke, W. (2017). World Trade in Services : Evidence from A New Dataset.
Makadok, R. (2001). Toward a synthesis of the resource-based and dynamic-capability views of rent creation. Strategic Management Journal, 22(5), 387–401.
Maket, L. (2017). Resource rarity: The public/private universities sustainable competitiveness strategy. American Based Research Journal, February.
Maket, L., & Korir, M. (2017). Resource inimitability: The strategic resource characteristic for sustainable competitiveness in universities. European Journal of Business and Innovation Research, 5(1), 51-66.
Mentzer, J. T., Flint, D. J., & Hult, T. M. (2001). Logistics Service Quality as a Segment-Customized Process. Journal of Marketing, 65(4), 82-104.
Mentzer, J. T., Min, S., & Bobbitt, L. M. (2004). Toward a unified theory of logistics. International Journal of Physical Distribution & Logistics Management, 34(8), 606-627.
Neto, G. C. O., Filho, M. G., Gonçalves, M. A., Costa, B. K., S., D., & Amorim, M. P. C. (2018). Framework built on resource based view for outsourcing strategy on hiring logistics service provider. Gest. Prod., São Carlos, 15(3), 458-484.
Nunthong, K., Chummee, P., & Suvannin, W. (2019). Logistics Service Quality Model of Logistics Service Providers in Thailand. BU academic review, 18(2).
Nurjaman, R., Rahayu, A., Wibowo, L., & Widjajani, W. (2021). The role of strategic agility towards the firm performance of logistics service providers in Indonesia. Management Science Letters, 11(3), 965-974.
OECD. (2018). Competition Assessment Reviews Logistics Sector in Thailand.
OECD. (2020a). Competition Assessment Reviews : Thailand Logistics Sector
OECD. (2020b). Economic Surveys Economic Assessment Thailand. October 2020.
Olavarrieta, S., & Ellinger, A. E. (1997). Resource‐based theory and strategic logistics research. International Journal of Physical Distribution & Logistics Management, 27(9/10), 559-587.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41-50.
Pirttila, T., & Huiskonen, J.. (1996). A framework for cost-service analysis in differentiation of logistics services. International Journal of Production Economics, 45, 131-137.
Professionals, C. o. S. C. M. (2023). STATE OF LOGISTICS REPORT Annual State of Logistics Report https://www.supplychainquarterly.com/articles/8353
Ralston, P. M., Grawe, S. J., & Daugherty, P. J. (2013). Logistics salience impact on logistics capabilities and performance. International Journal of Logistics Management, 24(2), 136-152.
Ringle, C. M., Sarstedt, M., Mitchell, R., & Gudergan, S. P. (2018). Partial least squares structural equation modeling in HRM research. The International Journal of Human Resource Management 31(1), 1-27. https://doi.org/10.1080/09585192.2017.1416655
Sathapongpakdee, P. (2019). Business and Industry Outlook for 2019-2021. https://www.krungsri.com/th/research/industry/industry-outlook/logistics. Retrieved January from
Saunders, M. N., Lewis, P., Thornhill, A., & Bristow, A. (2019). Research Methods for Business Students. Pearson Education.
Solakivi, T., Erik, H., Juuso, T., & Lauri, O. (2018). The performance of logistics service providers and the logistics costs of shippers: a comparative study of Finland and Switzerland. International Journal of Logistics Research and Applications A Leading Journal of Supply Chain Management, 1.
Spillan, J. E., McGinnis, M. A., Kara, A., & Yi, G. L. (2013). A comparison of the effect of logistic strategy and logistics integration on firm competitiveness in the USA and China. The International Journal of Logistics Management, 24(2), 153-179.
Sriyakul, T., Umam, R., & Jermsittiparsert, K. (2019). Total quality management and logistic performance: moderating role of reserve supply chain in pharmaceutical industry of Indonesia. International Journal of Innovation, Creativity and Change, 5(2), 228-248.
Stank, T. P., Goldsby, T. J., Vickery, S. K., & Savitskie, K. (2003). Logistics service performance: Estimating its influence on market share. Journal of Business logistics, 24(1), 27–55.
Thai, V. V. (2013). Logistics service quality: conceptual model and empirical evidence. International Journal of Logistics: Research and Applications, 16(2), 114–131.
Thanaruch, O. (2021). A case study of logistics companies adaptation during the COVID crisis in Thailand Mahidol University]. Mahidol University.
Tippong, D., Suttipun, M., Keawwilai, A., Rattanachan, S., Meerungruang, S., Limphanudom, W., & Jomthanachai, S. (2020). Relationships Between Sufficiency Economy Philosophy & Bussines Performance using Balanced Scorecard: A Case Study of Logistics Bussiness in Southern Thailand ABAC Journal Assumption Univerity, Vol.40 No.4
Transport, M. o. (2023). Government Action Plan between 2023-2027.
Tuan, L. T. (2017). Under entrepreneurial orientation, how does logistics performance activate customer value co-creation behavior? The International Journal of Logistics Management, 28(2), 600-633. Ünal, T. F., & Turan, Z. (2020). The effect of sexual health courses on the level of nursing students’ sexual/reproductive health knowledge and sexual myths beliefs in Turkey: A pretest‐posttest control group design.. Perspectives in Psychiatric Care., 57(2), 667-674.
Uvet, H. (2020). Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study. Operations & Supply Chain Management, 13(10), 1-20.
Victer, R. S. (2014). The Comparative Relevance of Resource Heterogeneity and Resource Mobility to Strategic Management. Journal of International Business Disciplines, 9(1).
Wadho, W., & Chaudhry, A. (2018). Innovation and firm performance in developing countries: The case of Pakistani textile and apparel manufacturers. Research Policy, 47(7), 1283-1294.
Wang, F., & Hu, Y. (2016). Research on certification standards of LSQ. American Journal of Industrial and Business Management, 6(08), 895.
Wernerfelt, B. (1984). A resource-based view of the firm. Strategic Management Journal, 5(2), 171–180.
Wingwon, B., & Piriyakul, M. (2010). Antecedents of PLS path model for competitive advantage and financial performance of SMEs in Thailand. African Journal of Marketing Management, 2(6), 123-135.
Wong, C. Y., & Karia, N. (2010). Explaining the competitive advantage of logistics service providers: A resource-based view approach International Journal of Production Economics, 128, 51-67.
Wongwilai, S., & Hotrawaisaya, C. (2022). The Effects of Innovation Management, Supply Chain Management, and Freight Forwarder Potential on Service Competitiveness of Road Transportation Entrepreneurs in Thailand.
Yala, P. (2023). Yala Province Action Plan between 2023-2027. https://yala.go.th/
Published
Issue
Section
License
Copyright (c) 2024 Journal of Technology and Operations Management
This work is licensed under a Creative Commons Attribution 4.0 International License.
Disclaimer
The Journal of Technology and Operation Management (JTOM) has taken all reasonable measures to ensure that material contained in this website is the original work of the author(s). However, the Journal gives no warranty and accepts no responsibility for the accuracy or the completeness of the material; no reliance should be made by any user on the material. The user should check with the authors for confirmation. Articles published in the Journal of Technology and Operation Management (JTOM) do not represent the views held by the editors and members of the editorial board. Authors are responsible for all aspects of their articles except the editorial screen design.
