BUSINESS PROCESS INNOVATIONS FOR COURIER SERVICE SECTOR: CASE STUDY IN J&T DUNGUN

Authors

  • Afif Zuhri Muhammad Khodri Harahap Faculty of Business and Management, Universiti Teknologi MARA (UiTM) Cawangan Terengganu Kampus Dungun, 23000 Sura Hujung Dungun, Terengganu, Malaysia
  • Nur Fatwa Atiqah Faculty of Business and Management, Universiti Teknologi MARA (UiTM) Cawangan Terengganu Kampus Dungun, 23000 Sura Hujung Dungun, Terengganu, Malaysia
  • Hanis Athirah Abd Sukor Faculty of Business and Management, Universiti Teknologi MARA (UiTM) Cawangan Terengganu Kampus Dungun, 23000 Sura Hujung Dungun, Terengganu, Malaysia
  • Muhammad Kamal Fudhail Mohd Rahim Faculty of Business and Management, Universiti Teknologi MARA (UiTM) Cawangan Terengganu Kampus Dungun, 23000 Sura Hujung Dungun, Terengganu, Malaysia
  • Fatin Syafiqah Mohd Apandi Faculty of Business and Management, Universiti Teknologi MARA (UiTM) Cawangan Terengganu Kampus Dungun, 23000 Sura Hujung Dungun, Terengganu, Malaysia
  • Aiezwa Zetty Syafina Saedon Faculty of Business and Management, Universiti Teknologi MARA (UiTM) Cawangan Terengganu Kampus Dungun, 23000 Sura Hujung Dungun, Terengganu, Malaysia

DOI:

https://doi.org/10.32890/jtom2023.18.1.7

Abstract

 

This research explores the journey of a logistics and delivery service provider, tracing its development from a local entity to a significant industry participant. Through a customer-focused approach, the company employs advanced tools and a solid foundation to provide reliable logistical services. It has gained acclaim for its effective transportation-related solutions, establishing a benchmark for quality. Furthermore, this study focusses on the J&T Express company's innovative solutions, technological advancements, and dedication to customer satisfaction have propelled it to a leadership position in the logistics sector. This study highlights the importance of process optimization and technology integration, evident through the case of J&T Express. The adoption of automated wrapping, labelling, and barcode scanning processes has significantly streamlined operations, reduced reliance on manual labor, and improved efficiency. This transformation has led to cost savings, increased operational performance, and scalability. However, the study also underscores the significance of maintaining a balance between automation and human interaction to ensure a successful integration of technology in business operations.

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Published

29-07-2023

How to Cite

Muhammad Khodri Harahap, A. Z. ., Nur Fatwa Atiqah, Abd Sukor, H. A., Mohd Rahim, M. K. F. . ., Mohd Apandi, F. S., & Saedon, . A. Z. S. (2023). BUSINESS PROCESS INNOVATIONS FOR COURIER SERVICE SECTOR: CASE STUDY IN J&T DUNGUN. Journal of Technology and Operations Management, 18(1), 70–88. https://doi.org/10.32890/jtom2023.18.1.7

Issue

Vol. 18 No. 1 (2023): Journal of Technology and Operations Management (JTOM)

Section

Articles

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Copyright (c) 2023 Journal of Technology and Operations Management

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