User Experience Dimensions for E-procurement

A Systematic Review


  • Nor Laily Hashim 3School of Computing, Universiti Utara Malaysia, Malaysia
  • Norhanisha Yusof 3School of Computing, Universiti Utara Malaysia, Malaysia
  • Azham Hussain 3School of Computing, Universiti Utara Malaysia, Malaysia
  • Marhaiza Ibrahim Tunku Puteri Intan Safinaz School of Accountancy, Universiti Utara Malaysia, Malaysia



User experience, UX, UX dimension, E-procurement, Systematic review


The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system users
always demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience
(UX). Only a few studies have identified dimensions for UX evaluation; however, they are for e-government online services and construction. Identifying the UX dimensions for e-procurement is important for measuring user experience to provide better services. Therefore, this study attempted to investigate and determine the dimensions of user experience for e-procurement. The method for selecting articles was adopted from the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). The study analysed the data using thematic analysis based on the Systems and software Quality Requirements and Evaluation (SQuaRE) standards, such as ISO 25022:2016 and ISO 25023:2016, as guidance. The findings showed that among the most used UX dimensions in the e-procurement literature were satisfaction, security, transparency, efficiency, and reliability. Other UX-related dimensions identified from the review were usability, compatibility, effectiveness, performance efficiency, functional suitability, attractiveness, explainability, fairness, and visibility. The study was conducted to identify the UX dimensions for e-procurement from literature studies by organising them using ISO 25022:2016 and ISO 25023:2016 standards. This study could serve as a guideline for designers, developers, and researchers to develop an e-procurement system by referring to the proposed UX dimensions to produce a positive user experience. Moreover, the findings are beneficial to practitioners on software quality attributes.


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How to Cite

Hashim, N. L. ., Yusof, N., Hussain, A. ., & Ibrahim, M. . (2022). User Experience Dimensions for E-procurement: A Systematic Review. Journal of Information and Communication Technology, 21(4), 465–494.