Research Article Published 24 January 2016

Stakeholder Management in Designing CSR Activities: The Case of Bank Islam

How to Cite

How to Cite

Abu Bakar, F., & Md Yusof, M. 'Atef. (2016). Stakeholder Management in Designing CSR Activities: The Case of Bank Islam. Journal of Business Management and Accounting, 6(1), 141-154. https://doi.org/10.32890/jbma2016.6.1.8855
Fathiyyah Abu Bakar
Tunku Puteri Intan Safinaz School of Accountancy, College of Business Universiti Utara Malaysia, Sintok, Kedah, Malaysia
Mohd 'Atef Md Yusof
Tunku Puteri Intan Safinaz School of Accountancy, College of Business Universiti Utara Malaysia, Sintok, Kedah, Malaysia
Full text
PDF View full text 337 KB · 14 pages XML JATS full text 64 KB · machine readable HTML Read online 42 KB
DOI 10.32890/jbma2016.6.1.8855 Cite this article
Share this article
Citations
1
OpenAlex, highest of the sources checked
Reads
308
Abstract + full text
Downloads
287 +6
PDF and XML
Percentile
89th
By citations, works of the same year

Article

Abstract

CSR  commitments  should  be  viewed  from  a  broad  Islamic  perspective  of  reducing poverty rate, and enhancing quality of Muslims’ lives. The purpose of this study was to determine how Bank Islam manages its stakeholders, and their issues, in designing CSR activities through the three level of maslahah. A group of CSR players at the bank has been interviewed together with on-field observations as well as documentation reviews  to  gain  insights  into  the  process  of  managing  stakeholders.  The  findings indicated that the bank acknowledges the importance of managing stakeholders, and their  issues,  through  the  engagement  of  various  CSR  activities.  In  designing  CSR activities, the process of identifying the stakeholders and their issues may need to be carefully examined to improve the impact of the activities on the recipients. This study offers a new insight to the body of knowledge of CSR from the Islamic perspectives of stakeholder management.

Keywords
Corporate social responsibility (CSR) Islamic bank case study stakeholder management

Metrics & impact

Citations by source

Harvested 08-09-2026

Counts differ by index because each source crawls a different corpus. Crossref counts only registered reference lists; Google Scholar includes theses, preprints and grey literature.

OpenAlex
1
Open corpus, updated daily View →
OpenCitations
0
Open references only View →
Crossref
0
Deposited reference lists only View →
Scopus
0 Not indexed
Indexed titles only View →
Google Scholar
Publishes no citation count that can be read automatically.
Includes theses and preprints Search →
Dimensions
Publishes no citation count that can be read automatically.
Includes policy documents Search →

Citations over time

New citations recorded in each year, as reported by OpenAlex.

1
0
0
0
0
2022 2023 2024 2025 2026

Reads & downloads

Abstract views 308
PDF downloads 287
XML downloads 0
Full-text HTML 0
Counted under COUNTER Release 5 rules; known robots excluded.

Attention beyond citation

Citation percentile 89th
Field-weighted citation impact 0.31
Works this article cites 39

From OpenAlex. A field-weighted impact of 1.00 is the world average for work of the same field, type and year. No Altmetric key is configured, so news, policy and social attention are not shown.

Identifiers
DOI · 10.32890/jbma2016.6.1.8855
OpenAlex · W4318715525

References

References 44
Deposited to Crossref with the article DOI
  1. Afridi, M. M. R. K., & Navaid, M. I. (Eds.). (2006). Morality under Quran. New Delhi: Anmol Publication Pvt. Ltd.
  2. Ahmad, S. F. (2001). The ethical responsibility of business: Islamic principles and implications. In K. Ahmad and A. M. Sadeq (Eds.), Ethics in business and management: Islamic and mainstream approaches (pp. 189-206). London: Asean Academic Press.
  3. Arshad, R., Othman, S., & Othman, R. (2012). Islamic corporate social responsibility, corporate reputation and performance. World Academy of Science, Engineering and Technology, 64, 1070-1074.
  4. Bank Islam Annual Reports. (2011 and 2012). http://www.insage.com.my/Upload/ Docs/BIMB/BIMB-AR2011-31122011.pdf#view=Fullandpagemode=boo kmarks http://www.insage.com.my/Upload/Docs/BIMB/BIMB-AR2012-31122012.pdf#view= Fullandpagemode=bookmarks
  5. Basah, M. Y. A., & Md Yusuf, M. (2013). Islamic bank and corporate social responsibility (CSR). EJBM-Special Issue: Islamic Management and Business, 5(11), 194-209.
  6. Beekun, R. I. (1997). Islamic business ethics. Herndon, VA: International Institute of Islamic Thought.
  7. Beekun, R. I., & Badawi, J. (2005). Balancing ethical responsibility among multiple organisational stakeholders: The Islamic perspective. Journal of Business Ethics, 60, 131-145.
  8. Bryman, A., & Bell, E. (2011). Business research method (3rd ed.). Oxford: Oxford University Press.
  9. Carroll, A. B. (1989). Business and society: Ethics and stakeholder management. Ohio: South-Western Publishing Company.
  10. Carroll, A. B., & Shabana, K. M. (2010). The business case for corporate social responsibility: A review of concepts, research, and practice. International Journal of Management Reviews, 12(1), 85-105.
  11. Creswell, J. W. (2007). Qualitative inquiry and research design: Choosing among five approaches (2nd ed.). Thousand Oaks: Sage Publications, Inc.
  12. Darrag, M., & E-Bassiouny, N. (2013). An introspect into the Islamic roots of CSR in the Middle East: The case of Savola Group in Egypt. Social Responsibility Journal, 9(3), 362-378. 152 Journal of Business Management and Accounting, 6(1) 2016: 141-
  13. Dawkins, J., & Lewis, S. (2003). CSR in stakeholder expectations: And their implication for company strategy. Journal of Business Ethics, 44(2/3), 185-193.
  14. Deegan, C. (2002). Introduction. Accounting, Auditing, and Accountability Journal, 15(3), 282-311.
  15. Deegan, C., Rankin, M., & Tobin, J. (2002). An examination of the corporate social and environmental disclosures of BHP from 1983-1997: A test of legitimacy theory. Accounting, Auditing, and Accountability Journal, 15(3), 312-343.
  16. Donaldson, T., & Preston, L. E. (1995). The stakeholder theory of the corporation: concepts, evidence, and implication. Academy of Management Journal, 20(1), 65-91.
  17. Dusuki, A. W., & Abdullah, N. I. (2007). Maqasid al-Shari’ah, maslahah and corporate social responsibility. The American Journal of Islamic Social Sciences, 24(1), 25-45.
  18. Freeman, R. E. (1984). Strategic management: A stakeholder approach. Boston: Pitman Publishing Inc.
  19. Freeman, R. E., Wicks, A. C., & Parmar, B. (2004). Stakeholder theory and “The Corporate Objective Revisited”. Organisation Science, 15(3), 364-369.
  20. Friedman, M. (1970, September 13). The social responsibility of business is to increase its profits. New York Times Magazine, 33.
  21. Godfrey, P. C., & Hatch, N. W. (2007). Researching corporate social responsibility: An agenda for the 21st century. Journal of Business Ethics, 70(1), 87-98.
  22. Hanafy, A. A., & Sallam, H. (2001). Business ethics: An Islamic perspective. In K. Ahmad and A. M. Sadeq (Eds.), Ethics in business and management: Islamic and mainstream approaches (pp. 169-187). London: Asean Academic Press.
  23. Haniffa, R., & Hudaib, M. (2002). Theoretical framework for the development of the Islamic perspective of accounting. Accounting, Commerce, and Finance: The Islamic Perspective Journal, 6(1/2), 1-71.
  24. Hond, F. D., Bakker, F. G. A. D., & Neergaard, P. (Eds.). (2007). Managing corporate social responsibility in action: Talking, doing, and measuring. Surrey: Ashgate Publishing Limited.
  25. Khan, M. S. U., & Karim, M. N. (2010). Corporate social responsibility: Contemporary thought and Islamic perspectives. Thought on Economics, 21(1).
  26. Khurshid, M. A., Al-Aali, A., Soliman, A. A., & Mohamad Amin, S. (2014). Developing an Islamic corporate social responsibility model (ICSR). Competitiveness Review, 24 (4), 258-274.
  27. Maali, B., Casson, P., & Napier, C. (2006). Social reporting by Islamic banks. Abacus, 42(2), 266-289.
  28. Maignan, I., Ferrell, O. C., & Ferrell, L. (2005). A stakeholder model for implementing social responsibility in marketing. European Journal of Marketing, 39(9/10), 956-977.
  29. Maon, F., Lindgreen, A., & Swaen, V. (2009). Designing and implementing corporate social responsibility: An integrative framework grounded in theory and practice. Journal of Business Ethics, 87, 71-89.
  30. Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook (2nd ed.). Thousand Oaks: Sage Publications, Inc.
  31. Mohd Nor, S. (2012). Integrating moral in a dynamic model of corporate social responsibility in Islamic economics and finance. Asian and African Area Studies, 11(2), 137-150.
  32. Muhamad, R. (2007). Corporate social responsibility: An Islamic perspective. Paper presented at The Global Academy of Business and Economic Research, Bangkok.
  33. Platonova, E. (2013). Corporate social responsibility from an Islamic moral economy perspective: A literature survey. Afro Eurasian Studies, 2(1/2), 272-297.
  34. Reeve, P. (2004). Committed for good. The Safety and Health Practitioner, 22, 32-35.
  35. Sadeq, A. M. (2001). Islamic ethics in human resource management. In K. Ahmad and A. M. Sadeq (Eds.), Ethics in business and management: Islamic and mainstream approaches (pp. 285-302). London: Asean Academic Press.
  36. Sairally, B. S. (2013). Evaluating the corporate social performance of Islamic financial institutions: An empirical study. International Journal of Islamic and Middle Eastern Finance and Management, 6(3), 238-260.
  37. Smith, N. C. (2003). Corporate social responsibility: Whether or how? California Management Review, 45(4), 52-76.
  38. Suchman, M. C. (1995). Managing legitimacy: Strategic and institutional approaches. Academy of Management Journal, 20(3), 571-610. 154 Journal of Business Management and Accounting, 6(1) 2016: 141-
  39. Thibos, C.,& Gillespie, K. (2011). Islam and corporate social responsibility in the Arab world: Reporting and discourse. In O. Sandikci and G. Rice (Eds.), Handbook of Islamic Marketing. Cheltenham: Edward Elgar Publishing Limited.
  40. Thorne, D. M., Ferrell, O. C., & Ferrell, L. (2008). Business and society: A strategic approach to social responsibility (3rd ed.). Boston: Houghton Miffin Company.
  41. Ullah, S., & Jamali, D. (2010). Institutional investors and corporate social responsibility: The role of Islamic financial institutions. International Review of Business Research Papers, 6(1), 619-630.
  42. Uy, R. (2013). Check out which banks won at the Asian Banking and Finance Awards 2013. Retrieved 26 December, 2013, from http://asianbankingandfinance.net/ retail-banking/news/check-out-which-banks-won-asian-banking-and-finance-awards-2013.
  43. Waddock, S. A. (2009). Leading corporate citizens: Vision, values, value added (3rd ed.). New York: McGraw-Hill/Irwin.
  44. Wan Abdullah, W. A., Percy, M., & Stewart, J. (2011). Corporate social responsibility in Islamic banks: A study of Shari’ah Supervisory Board disclosures and zakat disclosures in Malaysian and Indonesian Islamic banks. Paper presented at the 2011 Accounting and Finance Association of Australia and New Zealand (AFAANZ) Conference, Darwin, Australia.