Psychometric Properties of Organisational Structure Scale in the Malaysian Public Service Agencies: Preliminary Results

Authors

  • Johanim Johari UUM College of Business Universiti Utara Malaysia, Malaysia
  • Khulida Kirana Yahya UUM College of Business Universiti Utara Malaysia, Malaysia
  • Abdullah Omar UUM College of Business Universiti Utara Malaysia, Malaysia

DOI:

https://doi.org/10.32890/ijms2010.17.1.6

Keywords:

Organisational structure, psychometric properties, exploratory factor analysis, confirmatory factor analysis, Malaysian Public Service

Abstract

Organisational structure has been assessed with various different scales resulting in inconsistencies in the measures of this construct. Hence, a re-conceptualisation of the organisational structure construct is crucial due to the fact that researchers have thus far provided inconclusive agreement on what dimensions should be included in measuring organisational structure, although many studies have conceptualized organisational structure as a multidimensional construct. This study att empted to examine the psychometric properties of the organisational structure construct by integrating four subscales – decision making, hierarchy of authority, job codification, and rule observation. A priori proposition was made that organisational structure measurement could be explained by four of the hypothesised dimensions. SPSS version 12 and AMOS 4 were used to analyse the data. Findings supported the hypothesis that organisational structure can be measured by the four aforementioned subscales. Findings also showed acceptable internal consistency reliability for the overall and the four specific subscales of organisational structure latent construct.

 

Downloads

Download data is not yet available.

References

Adler, P.S., & Borys, B. (1996). Two types of bureaucracy: Enabling and coercive. Administrative Science Quarterly, 41(1), 61-89.

Agarwal, S. (1993). Influence of formalisation on role stress, organisational commitment, and work alienation of salesperson: A cross-national comparative study. Journal of International Business Studies, 24(4), 715-739. IJMS 17 (1), 87-106 (2010) 103

Black, S., Briggs, S., & Keogh, W. (2001). Service quality performance measurement in public / private sectors. Managerial Auditing Journal, 16(7), 400-405.

Bodewes, W.E. (2002). Formalisation and innovation revisited. European www.ijms.uum.edu.my Journal of Innovation Management, 5(4), 214-223.

Brislin, R.W. (1970). Back-translation for cross cultural research. Journal of Cross Cultural Psychology, 1, 185-216.

Byrne, B.M. (2001). Structural equation modelling with AMOS. Mahwah, NJ: Lawrence Erlbaum Associates.

Dean, J.W., Brandes, P., & Dharwadkar, R. (1998). Organizational cynicism. Academy of Management Review, 23(2), 341-352.

Deewar, R. D., Whetten, D. A., & Boje, D. (1980). An examination of the reliability and validity of the Hage and Aiken scales of centralization, formalization, and task routineness. Administrative Science Quarterly, 25(1), 120-128.

Geisinger, G.F. (2003). Testing and assessment in cross-cultural psychology. In J. R. Graham, J.A. Naglieri, & I.B. Weiner (Eds.), Handbook of psychology: Vol.10. Assessment Psychology, (95-118). Hoboken, NJ: John Wiley & Sons.

George, B. P., & Hegde, P. G. (2004). Employee attitude towards customers and customer care challenges in banks. International Journal of Bank Marketing, 22(6), 390-406.

George, J. M., & Jones, G. R. (1997). Organizational spontaneity in context. Human Performance, 10(2), 153-170.

Givan, R.K. (2005). Seeing stars: Human resources performance indicators in the National Health Service. Personnel Review, 34(6), 634-647.

Hage, J., & Aiken, M. (1967). Relationship of centralisation to other structural properties. Administrative Science Quarterly, 72-92.

Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2006). Multivariate data analysis (6th ed.), Uppersaddle River, NJ: Pearson Prentice Hall.

Heneman, H.G., & Judge, T.A. (2003). Staffing organizations (4th ed.), Middleton, MI: McGraw Hill.

IMD world competitiveness report. (2005). IMD World Competitive Center. Retrieved February 21, 2007, from http://www.imd. ch/research/publications/wcy/wcy_online.cfm?mrk_cmpg_ source=1007138&bhcp=1

IMD world competitiveness report. (2006). IMD World Competitive Center. Retrieved February 21, 2007, from http://www.imd. ch/research/publications/wcy/wcy_online.cfm?mrk_cmpg_ source=1007138&bhcp=1

IMD world competitiveness report. (2007). IMD World Competitive Center. Retrieved November 4, 2007, from http://www.imd. ch/research/publications/wcy/wcy_online.cfm?mrk_cmpg_ source=1007138&bhcp=1 104 IJMS 17 (1), 87-106 (2010)

Johnson, P.F., & Leenders, M.R. (2001). The supply organisational structure dilemma. The Journal of Supply Chain Management, Summer 2001, 4-11.

Kacmar, M.K., Bozeman, D.P., Carlson, D.S., & Anthony, W.P. (1999). An examination of the perceptions of organisational politics model: www.ijms.uum.edu.my Replication and extension. Human Relations, 52(3), 383-416.

Kakabadse, N.K., Kakabadse, A.K., & Kouzmin, A. (1999). Dysfunctionality in “citizenship” behavior in decentralized organizations: A research note. Journal of Managerial Psychology, 14(7), 526-544.

Kim., S., & Lee, H. (2006). The impact of organisational context and information technology on employee knowledge sharing capabilities. Public Administration Review, May/June 370-385.

Kline, R.B. (2005). Principles and practice of structural equation modeling (2nd ed.) New York, NY: The Guilford Press.

Malek, S. (2006, August 21). Transforming human capital for public service excellence in the 21st century. Speech presented for the 11th Civil, Service Conference, National Institute of Public Administration, Bukit Kiara, Kuala Lumpur.

Michaels, R.E., Dubinsky, A.L., Kotabe, M., & Chae, U.L. (1996). The effects of organizational formalization on organizational commitment and work alienation in US, Japanese, and Korean industrial salesforces. European Journal of Marketing, 30(7), 8-24.

Motowidlo, S.J., Borman, W.C., & Schmit. M.J. (1997). A theory of individual differences in task and contextual performance. Human Performance, 10(2), 71-84.

Mwita, J.I. (2000). Performance management model: A system based approach to public service quality. International Journal of Public Sector Management, 13(1), 19-37.

Nasurdin, M.A., Ramayah, T., & Yeoh, C.B. (2006). Organizational structure and organizational climate as potential predictors of job stress: Evidence from Malaysia. International Journal of Commerce & Management, 16(2), 116-129.

Nunnally, J.C. (1967). Psychometric theory. New York, NY: McGraw-Hill.

Pandey S.K., & Rainey, H.G. (2006). Public managers’ perception of organizational goal ambiguity: Analyzing alternative models. International Public Management Journal, 9(2), 85-112.

Pandey, S.K., & Welch, E.W. (2005). Beyond stereotypes: A multistage model of managerial perceptions of red tape. Administration and Society, 37(5), 542-575.

Public Complaints Bureau (2004). PCB statistics 2005. Putrajaya:Author. Retrieved February 22, 2007, from http://www.bpa.jpm.my/Annual / STATISTIK% 20TAHUN%2020041_BI.pdf

Public Complaints Bureau (2005). PCB statistics 2005. Putrajaya:Author. Retrieved February 22, 2007, from http://www.bpa.jpm.my/Annual / STATISTIK% 20TAHUN%2020051_BI.pdf IJMS 17 (1), 87-106 (2010) 105

Public Complaints Bureau (2006). PCB statistics 2005. Putrajaya:Author. Retrieved February 22, 2007, from http://www.bpa.jpm.my/Annual / STATISTIK% 20TAHUN%2020061_BI.pdf

Public Complaints Bureau (2007). PCB statistics 2007. Putrajaya:Author. www.ijms.uum.edu.my Retrieved November 4, 2007, from http://www.bpa.jpm.my/Annual / STATISTIK% 20TAHUN%2020071_BI.pdf

Public Service Department (2007). Maklumat perjawatan dan pengisian sektor awam. Putrajaya: Author. Retrieved 4 March, 2007, from http://www. jpa.gov.my/i-mapsa/ Default.aspx? alias=www.jpa.gov.my/i-mapsa/ perangkaan

Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698-714.

Sarros, J.C., Tanewski, G.A., Winter, R.P., Santora, J.C., & Densten, I.L. (2002). Work alienation and organizational leadership. British Journal of Management, 13, 285-304.

Schumacker, R.E., & Lomax, R.G. (2004). A beginner’s guide to structural equation model (2nd ed.) Mahwah, NJ: Lawrence Erlbaum Associates.

Siddiquee, N.A. (2006). Public management reform in Malaysia. International Journal of Public Sector Management Journal, 19(4), 339-358.

Speier, C., & Frese, M. (1997). Genralized self-efficacy as a mediator and moderator between control and complexity at work and personal initiative: A longitudinal field study in East Germany. Human Performance, 10(2), 171-192.

Tabachnick, B.G., & Fidell, L.S. (2007). Using multivariate statistics (5th ed.). Boston, MA: Pearson Education.

Tata, J., & Prasad, S. (2004). Team self-management, organizational structure, and judgment of team effectiveness. Journal of Managerial Issues, 16(2), 248-65.

Werner. O., & Campbell, D.T (1970), Translating, working through interpreters and the problem of decentering. In Cohen, R.N (Eds). A Handbook of Methods in Cultural Anthropology, New York, NY : American Museum of Natural History.

Williams, R.S. (2002). Managing employee performance: Design and implementation in organizations. London: Thompson Learning.

Wrong, D. (Ed.) (1970). Max Weber. Englewood Cliffs, NJ: Prentice Hall.

Yagil, D. (2002). Substitution of a leader’s power bases by contextual variables. International Journal of Organizational Theory and Behavior, 5(3), 383-399. 106 IJMS 17 (1), 87-106 (2010)

Downloads

Published

30-06-2010

Research impact

Harvested 2026-09-08
0 citations recorded so far

Counts differ between services because each indexes a different body of literature. None of them is the whole picture.

Identifiers DOI 10.32890/ijms2010.17.1.6

Most read articles by the same author(s)