A Survey of Malaysian Experience in TQM

Authors

  • Salleh Yahya Faculty of Economics and Management, Universiti Putra Malaysia, Malaysia
  • Lailawati Mohd. Salleh Faculty of Economics and Management Universiti Putra Malaysia, Malaysia
  • Goh Wee Keat Faculty of Economics and Management Universiti Putra Malaysia, Malaysia

DOI:

https://doi.org/10.32890/mmj2001.5.6

Keywords:

TQM, factors, benefits, performance, adoption

Abstract

This study documents the experience of Malaysian firms in the implementation of TQM. Issues being explored and documented are years required to fully implement TQM, benefits of TQM, the different kinds of TQM training conducted, and reasons for not adopting TQM. This paper also shows that adoption of TQM leads to improvement in organizational performance, and that the involvement of employees and senior executives is important to support TQM execution, irrespective of a firm' s paid-up capital and years of operation.

 

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Published

01-12-2001

Issue

Vol. 5 No. 1&2 (2001): Malaysian Management Journal (MMJ) Vol. 5 No. 1&2 June/December 2001

Section

Articles

How to Cite

Yahya, S., Mohd. Salleh, L., & Keat, G. W. (2001). A Survey of Malaysian Experience in TQM. Malaysian Management Journal, 5(1&2), 89-105. https://doi.org/10.32890/mmj2001.5.6

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Identifiers DOI 10.32890/mmj2001.5.6