Fuzzy Subjective Evaluation of Asia Pacific Airport Services

Authors

  • Ku Ruhana Ku-Mahamud College of Arts and Sciences, Universiti Utara Malaysia, Malaysia
  • Mahmod Othman Faculty of Information Technology and Quantitative Science Universiti Teknologi MARA, Malaysia

DOI:

https://doi.org/10.32890/jict2010.9.3

Keywords:

Subjective Evaluation, Fuzzy Set, Approximate Reasoning

Abstract

This paper presents a fuzzy decision-making model to determine the ranking of fourteen Asia Pacific airports based on the services provided to passengers. Airport services were represented by six attributes namely comfort, processing time, convenience, courtesy of staff, information visibility and security. Data for the attributes given by travel experts are in the triangular fuzzy number form. Based on fuzzy set and approximate reasoning, the model allows decision makers to make the best choice in accordance with human thinking and reasoning processes. The use of fuzzy rules which are extracted directly from the input data in making evaluation, contributes to a better decision and is less dependent on experts. Experimental results show that the proposed model is comparable to previous studies. The model is suitable for various fuzzy environments.

 

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Published

24-03-2010

Issue

Vol. 9 (2010): Journal of Information and Communication Technology (JICT) Vol. 9, 2010

Section

Articles

How to Cite

Ku-Mahamud, K. R., & Othman, M. (2010). Fuzzy Subjective Evaluation of Asia Pacific Airport Services. Journal of Information and Communication Technology, 9, 41-57. https://doi.org/10.32890/jict2010.9.3

Research impact

Harvested 2026-09-06
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Identifiers DOI 10.32890/jict2010.9.3

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