AN EMPRICAL STUDY OF THE INTENTION TO USE ELECTRONIC GOVERNMENT IN MAJLIS PERBANDARAN SEBERANG PRAI, PENANG

Abstract

Electronic government now is leading to changes the way of life of community. For example, it results in improvements in the delivery of government services. Electronic government is designed to facilitate community interaction with government (G2C), which is what literatures perceive to be the primary goal of e-government. This paper reports the results of a survey intention to use government to community websites with technology acceptance model (TAM), administered by questionnaires to 137 respondents among Internet user at Majlis Perbandaran Seberang Prai (MPSP), Penang. The results shows that 4.5% (R square = 0.045) of the variances in intention to use G2C websites index can be explained by perceived usefulness (PU) and perceived ease of use (PEU). And 15.9% (R square = 0.159) of the variances in PU of G2C websites can be explained by PEU. Theoretically, this study has extended the usage of TAM towards e-government wings, in helping to understand and explain intention to use in G2C websites’ implementation in Malaysia’s context.