Utilising IGV Approach to Identify Factors Affecting Web Usability

Authors

  • Shahizan Hassan School of Information Technology, Northern University of Malaysia, 06010 UUM Sintok, Kedah, Malaysia
  • Feng Li The Business School, University of Newcastle, Newcastle upon Tyne NE1 7RU, United Kingdom

DOI:

https://doi.org/10.32890/jict2003.2.2.2

Keywords:

Web design, web usability, usability criteria, web evaluation

Abstract

Due to the changing nature of Internet technology and user needs, continuous web evaluation has become very important in determining the usability of web sites. However, web designers often face problems in identifying the right criteria for evaluation. Despite the growing number of guidelines and other literature on web design and evaluation, each of them varies in terms of quality, coverage, relevancy, and suitability. With this in mind, a study using IGV approach was carried out to identify key generic criteria that need to be taken into consideration by designers or others when assessing the overall usability of web sites. The results of the study include a comprehensive list of the identified usability criteria that were grouped into 7 major factors – screen appearance, content, accessibility, navigation, media use, interactivity, and consistency.

 

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Downloads

Published

26-11-2003

Issue

Vol. 2 No. 2 (2003): Journal of Information and Communication Technology (JICT) Vol. 2, No.2 Dec 2003

Section

Articles

How to Cite

Hassan, S., & Li, F. (2003). Utilising IGV Approach to Identify Factors Affecting Web Usability. Journal of Information and Communication Technology, 2(2), 25-40. https://doi.org/10.32890/jict2003.2.2.2

Research impact

Harvested 2026-09-06
2 citations, from OpenAlex — the highest of the sources checked

Counts differ between services because each indexes a different body of literature. None of them is the whole picture.

Identifiers DOI 10.32890/jict2003.2.2.2 OpenAlex W66914998