1.
Abu NH, Othman AA, Abidin R, Mansor MF. Keberkesanan Organisasi dalam Penyampaian Perkhidmatan: Penilaian Berdasarkan Paradigma Servqual dan Model Kano. JBMA [Internet]. 2015 Dec. 10 [cited 2026 Sep. 15];5(1):123-39. Available from: https://e-journal.uum.edu.my/index.php/jbma/article/view/8865