A Hybrid Multiple Attribute Decision-Making (MADM) Procedure for Developing Strategies to Enhance Students’ Satisfaction of University Hostels

Authors

  • Anath Rau Krishnan Labuan Faculty of International Finance Universiti Malaysia Sabah, Malaysia
  • Maznah Mat Kasim School of Quantitative Sciences Universiti Utara Malaysia, Malaysia
  • Engku Muhammad Nazri Engku Abu Bakar School of Quantitative Sciences Universiti Utara Malaysia, Malaysia

DOI:

https://doi.org/10.32890/ijms2015.22.2.3

Keywords:

Better-informed decisions, hostel satisfaction, interactive hostel attributes, multiple attribute decision-making, Sugeno measure

Abstract

This paper offers a new, hybrid multiple attribute decision-making (MADM) procedure which can be employed to quantitatively develop the optimal strategies for inflating students’ satisfaction of university hostels. The procedure uses: the systematic random stratified sampling approach for data collection purpose as students dwelling in hostels are ‘naturally’ grouped by block and gender, factor analysis to extract a large set of hostel attributes into independent factors, the Sugeno measure for characterizing the type of interaction shared by the hostel attributes within each extracted factor, the Delphi method for obtaining a well-agreed importance ranking on the extracted factors and finally, a non-linear fuzzy prioritization (NLFP) method for determining the weights of the independent hostel factors. The feasibility of the proposed procedure is illustrated by conducting a real evaluation involving Universiti Utara Malaysia (UUM) hostels. The proposed procedure has the ability to identify the actual factors influencing students’ satisfaction along with the weights of the factors and the type of interaction shared by the attributes within each of these factors and thus enable the management of a university to make better-informed decisions pertaining to the strategies.
 
Keywords: Better-informed decisions, hostel satisfaction, interactive hostel attributes, multiple attribute decision-making, Sugeno measure.
 

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Published

29-12-2015

Issue

Vol. 22 No. 2 (2015): International Journal of Management Studies (IJMS) Vol. 22, No. 2 December 2015

Section

Articles

Research impact

Harvested 2026-09-08
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Identifiers DOI 10.32890/ijms2015.22.2.3 OpenAlex W7047742462

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