Roles of Job Satisfaction in Ensuring Quality of Working Life

Abstract

At present many companies around the world are struggling to meet the challenges presented by the organization’s global trends. The workforce has been continuously reminded of the competitiveness and increasing productivity in ensuring better working life. Not forgetting to balance the routines, job satisfaction needs also to be deliberated in any organization. In the current business scenario, the workforce in Malaysia has often been called to acquire core competencies and maintain their competitiveness in a liberalized and globalized market. Further, with the implementation of various policies pertinent to employment including the retirement age and minimum wages, the workplace is no more a pleasant place. Workers need to be more innovative, creative and talented to sustain employment. For such reasons, this paper attempts to examine the relationship between organizational support and job satisfaction in the insurance industry. The results showed that satisfaction with the job (M = 3.68); successful people, directed or influenced by its own commitment to achieve organizational goals (M = 3.55); know and understand the policies and processes to do their job better (M = 3.54). This result is important in that it clearly shows that the relationship between job satisfaction and organizational support are intertwined and closely related to organization performance. This paper proposed a practical model that helps management or decision-makers to highlight the most influential factors that influence the quality of employees’ working life in their organizations.   Keywords: Job satisfaction, quality of working life, insurance industry.