Roles of Job Satisfaction in Ensuring Quality of Working Life

Authors

  • Rozaini Rosli Faculty of Economics and Muamalat Universiti Sains Islam Malaysia, Malaysia
  • Norailis Ab. Wahab Faculty of Economics and Muamalat Universiti Sains Islam Malaysia, Malaysia

DOI:

https://doi.org/10.32890/ijms2013.20.2.6

Keywords:

Job satisfaction, quality of working life, insurance industry

Abstract

At present many companies around the world are struggling to meet the challenges presented by the organization’s global trends. The workforce has been continuously reminded of the competitiveness and increasing productivity in ensuring better working life. Not forgetting to balance the routines, job satisfaction needs also to be deliberated in any organization. In the current business scenario, the workforce in Malaysia has often been called to acquire core competencies and maintain their competitiveness in a liberalized and globalized market. Further, with the implementation of various policies pertinent to employment including the retirement age and minimum wages, the workplace is no more a pleasant place. Workers need to be more innovative, creative and talented to sustain employment. For such reasons, this paper attempts to examine the relationship between organizational support and job satisfaction in the insurance industry. The results showed that satisfaction with the job (M = 3.68); successful people, directed or influenced by its own commitment to achieve organizational goals (M = 3.55); know and understand the policies and processes to do their job better (M = 3.54). This result is important in that it clearly shows that the relationship between job satisfaction and organizational support are intertwined and closely related to organization performance. This paper proposed a practical model that helps management or decision-makers to highlight the most influential factors that influence the quality of employees’ working life in their organizations.
 
Keywords: Job satisfaction, quality of working life, insurance industry.

Downloads

Download data is not yet available.

References

http://ijms.uum.edu.my/ Bank Negara Malaysia. (1999). The Central Bank and the Financial System in Malaysia: A Decade of Change (1989–1999).

Bank Negara Malaysia Annual Report. (2001). The Financial Sector Master Plan.

Bank Negara Malaysia Annual Report. (2010). The Financial Sector Master Plan Sources: The Economic Intelligent Unit (2005).

Bank Negara Malaysia Annual Report. (2011). The Financial Sector Master Plan.

Bank Negara Malaysia Annual Report. (2012). The Financial Sector Master Plan.

Bassett, G. (1994). The case against job satisfaction. Business Horizons, 37, 61–68.

Brief, A. P. (1998). Attitudes in and around organizations. Thousand Oaks: Sage Publication.

Berry, L. M. (1997). Psychology at work. San Francisco: McGraw-Hill.

Beukema, L. (1987). Quality of reduction of working hours. In Suzanne, E.J. Arts, Ada Kerkstra, Jouke Van Der Zee, & Huda Huyer Abu Saad (Eds.), (2001). Quality of working life and workload in home help services: A review of the literature and a proposal for a research model. Scandinavian Journal of Caring Society, 15, 12–24.

Bolweg, J. F.(1976). Job design and industrial democracy. International Series of Quality of Work Life. Leiden: Nijhoff Social Sciences Division.

Cranny, C. J., Smith, P. C., & Stone, E. F. (1992). Job satisfaction: How people feel about their jobs and how it affects their performance. New York: Lexington Books.

Creswell, J. W. (2003). Educational research: Planning conducting and evaluating quantitative and qualitative research (2nd ed.). Upper Saddle River, N.J: Person Merrill Prentice Hall.

Denton, J. (2000). Using web-based projects in a systems design and development course. Journal of Computer Information Systems, 40(3), 85–87.

Hammer, R. (2000). Winning program brings smiles to hotel’s employees. Houston Business Journal, 36, 493–522. IJMS 20 (2), (129-144) (2013)

Huang, G., Niu, X., Lee, C., & Ashford, S. J. (2007). Differentiating cognitive and affective job insecurity: Antecedents and outcomes. Journal of Organizational Behaviour, 33(6), 752–769.

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71, 500–507.

Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of Applied Psychology, 86, 42–51. http://ijms.uum.edu.my/

Glaser, B. G. (2005). The grounded theory perspective III: Theoretical coding. Mill Valley, CA: Sociology Press.

Grzywacz, J. G., & Marks, N. F. (2000). Reconceptualizing the work– family interface: An ecological perspective on the correlates of positive and negative spillover between work and family. Journal of Occupational Health Psychology, 5, 111–126.

Lawler, E. E. (1973). Motivation in work organizations. Person: Prentice Hall.

Lawler, E. (1982). Strategies for improving the quality of work life. American Psychologist, 37, 66–73.

Limongi-França, A. C. (2004). Qualidade de vida no trabalho: QVT (2nd ed.). São Paulo: Atlas.

Locke, E. A. (1976). The supervisor as motivator: His influence on employee performance and satisfaction. Washington: Heath and Company.

Mahathir Mohamed (1991). Malaysia: The way forward. Kuala Lumpur: Biro Tatanegara, Jabatan Perdana Menteri, Malaysia.

Mahathir Mohamad. (2008). The way forward. Capaian daripada http://www.pmo.gov.my Malaysia Industrial Relation Act 1967.

Mark, P. (2000). Employee satisfaction. Do-It-Yourself Retailing, 15(8).

Ministry of Finance. (2011/2012). Economic Report Kuala Lumpur.

Moorhead, G., & Griffin, R.W. (2001). Organizational behaviour (5th ed.). Boston: Mifflin. NORA (National Occupational research Agenda). (2013). Organization of work team members: The changing organization of work and the safety and health of working people. Retrieved from http://www. cdc.gov

National Economic Advisory Council. (2010a). New Economic Model for Malaysia Part 1. Putrajaya, Malaysia: NEAC.

National Economic Advisory Council. (2010b). New Economic Model for Malaysia Concluding Part 2. Putrajaya, Malaysia: NEAC.

Noordin, F., & Jusoff, K. (2009). Levels of job satisfaction amongst Malaysian academic staff. Asian Social Science, 5(5), 122–128. IJMS 20 (2), (129-144) (2013)

Preliminary Report, Malaysia Quality Work Life (2012).

Rethinam, G. S., & Ismail, M. (2008). Constructs of quality of work life: A perspective of information and technology professionals. European Journal of Social Sciences, 7(1), 58–70.

Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4) August, 698–714.

Rose, M. (2001). Disparate measures in the workplace: Quantifying overall job satisfaction. A paper presented at the 2001 BHPS Research Conference, Colchester, United Kingdom. http://ijms.uum.edu.my/

Sekaran, U. (2006). Research method for business: A skill building approach (4th ed.). New York: John Wiley and Sons.

Schulz, R., Newsom, J. T., Fleissner, K., Decamp, A. R., & Nieboer, A. P. (1994). The effects of bereavement after family caregiving. Aging and Mental Health, 1, 269–282.

Sharma, M., & Ghosh, A. (2006). Perception of organizational climate and job satisfaction in nursing staff personnel. Indian Journal of Social Work, 67(3), 263–274.

Spreitzer, G. M., Kizilos, M. A., & Nason, S. W. (1997). A dimensional analysis of the relationship between psychological empowerment and effectiveness, satisfaction, and strain. Journal of Management, 23(5), 679–704.

Strauss, G. (1974). Workers: Attitudes and adjustments. In J.W. Rosow (Ed.), The worker and the job. New Jersey: Prentice Hall.

Suttle, J. L. (1977). Improving life at work: Problems and prospects. In J. R. Hackman & J. L. Suttle (Eds.), Improving life at work: Behavioral science approach to organizational change (pp. 1–29). California: Goodyear.

Syptak, J. M., Marsland, D.W., & Ulmer, D. (1999). Job satisfaction: Putting theory into practice. Family practice management. Retrieved from http://www.aafp.org

Thomas, F. (2000). One market under god. London: Seeker and Warburg.

Ucapan Bajet Tahun 2010. (2010). Retrieved from http://www.pmo. gov.my

Weiss, H. M. (2002). Deconstructing job satisfaction: Separating evaluations, beliefs and affective experiences. Human Resource Management Review, 12(2), 173–194.

Whitener, E. M. (2001). Do “high commitment” human resource practices affect employee commitment? A cross-level analysis using hierarchical linear modeling. Journal of Management, 27(5), 515–535.

Wong, E. S. K., & Teoh, N. H. (2009). Case study of factors influencing jobs satisfaction in two Malaysian universities. International Business Research, 2(2), 86–98.

Downloads

Published

31-12-2013

Issue

Vol. 20 No. 2 (2013): International Journal of Management Studies (IJMS) Vol. 20, No. 2 December 2013

Section

Articles

Research impact

Harvested 2026-09-08
0 citations recorded so far

Counts differ between services because each indexes a different body of literature. None of them is the whole picture.

Identifiers DOI 10.32890/ijms2013.20.2.6