MULTI-CRITERIA DECISION-MAKING BASED APPROACHES IN WEBSITE QUALITY AND USABILITY EVALUATION: A SYSTEMATIC REVIEW

  • Solomon Adelowo Adepoju Department of Computer Science, Federal University of Technology Minna, Nigeria
  • Ishaq Oyebisi Oyefolahan Department of Information and Media Technology, Federal University of Technology Minna, Nigeria
  • Muhammed Bashir Abdullahi Department of Computer Science, Federal University of Technology Minna, Nigeria
  • Adamu Alhaji Mohammed Department of Mathematics, Federal University of Technology Minna, Nigeria

Abstract

Websites are important in every organisation and tremendous effort is made to design websites that not only look and feel good, but are usable and of high quality. Nevertheless, one critical task is how to evaluate these websites to ensure that users are satisfied with its quality and usability. Although a variety of methods and approaches have been proposed, there is currently an increase in research efforts to model website quality and usability evaluation from the point of view of decision-makers which existing methods do not handle. Thus, this has led to the application of multi-criteria decision-making (MCDM) approaches in the evaluation of websites to handle complexity in decision-making. This paper, therefore, provides a review of the various MCDM methods that have been used in the usability and quality evaluation of websites. The search strategy which was adopted identified a total of 63 published articles in peer-reviewed journals and international conferences between 2005 and 2017. From the research questions formulated for the study, the papers were classified into various MCDM approaches, website genre, number and list of criteria used over the years and the localization of websites based on country. Some of the findings showed that the Analytical Hierarchy Process approach integrated with fuzzy logic has been the most common method over the years. In addition, e-commerce websites make up the most common website genre. Besides, currently most active websites are from Turkey and five is the average number of criteria for the evaluation of website quality and usability.

Author Biographies

Ishaq Oyebisi Oyefolahan, Department of Information and Media Technology, Federal University of Technology Minna, Nigeria

Senior Lecturer and Deputy Dean

School of Information and Communication Technology

Department of Information and Media Technology

Federal University of Technology 

Minna

Muhammed Bashir Abdullahi, Department of Computer Science, Federal University of Technology Minna, Nigeria

Senior Lecturer

Department of Computer Science

Federal University of Technology 

Minna

Adamu Alhaji Mohammed, Department of Mathematics, Federal University of Technology Minna, Nigeria

Associate Professor & Ag Director of ICT

Department of Mathematics

Federal University of Technology

Minna

Published
2020-06-11
How to Cite
ADEPOJU, Solomon Adelowo et al. MULTI-CRITERIA DECISION-MAKING BASED APPROACHES IN WEBSITE QUALITY AND USABILITY EVALUATION: A SYSTEMATIC REVIEW. Journal of Information and Communication Technology, [S.l.], v. 19, n. 3, p. 399-436, june 2020. ISSN 2180-3862. Available at: <http://e-journal.uum.edu.my/index.php/jict/article/view/5963>. Date accessed: 13 july 2020.