Total Quality Management: Perspective of Saudi Healthcare Organizations

Ghanem Barjes G Alotaibi; Rushami Zien Yusoff; Sany Sanuri Mohd Mokhtar; Che Azlan Taib

doi:10.32890/jbma2019.9.1.8769

Total Quality Management: Perspective of Saudi Healthcare Organizations

Authors

Ghanem Barjes G Alotaibi School of Business Management, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia
Rushami Zien Yusoff School of Business Management, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia
Sany Sanuri Mohd Mokhtar School of Business Management, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia
Che Azlan Taib School of Business Management, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia

DOI:

https://doi.org/10.32890/jbma2019.9.1.8769

Keywords:

Healthcare, TQM, Saudi Arabia, review

Abstract

Total Quality Management is essential in the healthcare sector. Delivering good healthcare services is one of the main issues among healthcare organizations. Healthcare customers are satisfied with healthcare providers when their services meet the level of their expectations. Satisfying healthcare customers (both public and private) can be attained through Total Quality Management. This paper highlights the importance of using Total Quality Management in healthcare organizations in the Kingdom of Saudi Arabia (KSA). A review of the implementation of TQM among Saudi healthcare organizations highlighted the challenges faced in the sector. The sustained efforts in improving the service quality in Saudi healthcare have led to remarkable results. However, there are more challenges regarding the quality of services. This paper is helpful for strategic planners, policy makers, and management in the KSA healthcare sector and in other jurisdictions.

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Published

28-07-2019

How to Cite

G Alotaibi, G. B., Yusoff, R. Z., Mohd Mokhtar, S. S., & Taib, C. A. (2019). Total Quality Management: Perspective of Saudi Healthcare Organizations. Journal of Business Management and Accounting, 9(1), 89–93. https://doi.org/10.32890/jbma2019.9.1.8769

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Issue

Vol. 9 No. 1 (2019)

Section

Articles

License

This work is licensed under a Creative Commons Attribution 4.0 International License.

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