Hubungan antara Beban Kerja, Tekanan Kerja, Peranan Konflikkerja dan Tingkahlaku Devian di Tempat Kerja dalam Kalangan Pegawai Polis di Sebuah Ibu Pejabat Polis di Wilayah Persekutuan

Murugan  Suppiah; Ismi Arif  Ismail; Navaratnam  Vejaratnam; Saralah Devi; Mariamdaran  Chethiyar

doi:10.32890/pr2023.5.7

Authors

Murugan Suppiah Universiti Putra Malaysia, Malaysia
Ismi Arif Ismail Universiti Putra Malaysia, Malaysia
Navaratnam Vejaratnam New Era University College, Malaysia
Saralah Devi New Era University College, Malaysia
Mariamdaran Chethiyar Universiti Utara Malaysia, Malaysia

DOI:

https://doi.org/10.32890/pr2023.5.7

Keywords:

Tingkah laku devian, beban kerja, peranan konflik kerja, tekanan kerja, pegawai polis

Abstract

Kajian ini bertujuan mengenal pasti hubungan antara beban kerja, tekanan kerja dan peranan konflik kerja dan tingkah laku devian
dalam kalangan pegawai polis di sebuah IPD Wilayah Persekutuan. Robinson dan Bennett (1995) digunakan sebagai teori asas untuk menerangkan rangka kerja penyelidikan. Hipotesis kajian dibentuk berdasarkan dapatan kajian lepas. Dari segi metodologi kajian ini
menggunakan pendekatan survei yang bertujuan untuk mengenal pasti hubungan diantara pemboleh ubah kajian. Seramai 120 pegawai polis dipilih sebagai sampel kajian berdasarkan jadual Krejcie dan Morgan (1970) dan pemilihan responden dilakukan secara rawak mudah. Keputusan analisis deskriptif menunjukkan tahap beban kerja, tekanan kerja, peranan konflik kerja, dan kelakuan yang devian dalam kalangan pegawai polis pada tahap sederhana. Manakala dapatan daripada ujian Pearson menunjukkan wujudnya hubungan signifikan yang positif. Tambahan pula, kajian ini membuktikan beban kerja merupakan faktor yang paling dominan mempengaruhi tingkah laku devian dalam kalangan pegawai polis. Secara keseluruhan, kajian ini telah mengenal pasti wujudnya tingkah laku devian dalam kalangan pegawai polis yang berpunca daripada faktor persekitaran kerja seperti beban kerja yang berlebihan, konflik yang berpunca daripada kegagalan mengawal emosi serta menghadapi tekanan kerja yang berpanjangan. Pihak pengurusan PDRM perlu mengambil tindakan sewajarnya untuk menangani masalah tingkah laku devian demi mewujudkan persekitaran kerja sihat dan harmoni.

References

Adekanmbi, F. P., & Ukpere, W. I. (2019). The relationship between work stress and workplace deviant behaviours in the Nigerian banking industry. Journal of Reviews on Global Economics, 8, 1190-1202.

Adeoti, M. O., Shamsudin, F. M., & Al-Hamwan, M. M. (2019). Workload, work pressure, neutralisation, and interpersonal deviance in public universities in Nigeria. e-Bangi: Journal of Social Sciences and Humanities, 16(8), 1-16

Appelbaum, S. H., Deguire, K. J., & Lay, M. (2005). The relationship of ethical climate to deviant workplace behavior. Corporate Governance, 5(4), 43-55.

Arina, N. A., Jayanti, A. D., & Yulianti, P. (2019). Organizational justice dan organizational misbehavior pada tenaga penjualan. Jurnal Riset Akuntansi Dan Bisnis Airlangga, 4(1), 521-539.

Borian, I. H. (2014). Hubungan tekanan kerja dengan prestasi kerja di kalangan personel cawangan trafik, Polis DiRaja Malaysia (PDRM) di Iskandar Malaysia, Johor [Unpublished master’s thesis]. Universiti Teknologi Malaysia.

Christian, M. S., & Ellis, A. P. J. (2011). Examining the effects of sleep deprivation on workplace deviance: A self-regulatory perspective. Academy of Management Journal, 54(5), 913-934.

Collins, P. A., & Gibbs, A. C. (2003). Stress in police officers: A study of the origins, prevalenceand severity of stress-related symptoms within a county police force. Occupational Medicine, 53(4), 256–264

Darrat, M., Amyx, D., & Bennett, R. (2010). An investigation into the effects of work–family conflict and job satisfaction on salesperson deviance. Journal of Personal Selling & Sales Management, 30(3), 239-251.

Dewangan, R., & Verghese, M. (2018). Predictors of workplace deviant behaviour. International Journal of Academic Research and Development, 3(2), 974-977. Practitioner Research, 5, July 2023 pp: 143-

Ehsan, H. B., Miri, M., & Azizi, K. (2015). The relationship between mother perceived educational styles and high risk behaviors. Journal of Psychologicalscience, 14(55), 358-372.

Fida, R. P., Paciello, M., Barbaranelli, C., Tramontano, C., & Fontaine, R. G. (2014). The role of irritability in the relation between job stressors, emotional reactivity, and counterproductivework behaviour. European Journal of Work and Organizational Psychology, 23(1), 31-47.

Glisson, C., & Durick, M. (1988) Predictors of job satisfaction and organisational commitment in human service organizations. Administrative Science Quarterly, 33, 61-68.

Greenberg, L., & Barling, J. (1996). Employee theft. In C. L. Cooper & D. M. Rousseau (Eds.), Trends in Organizational Behavior (Vol. 3, pp. 49-64). John Wiley and Sons.

Harris, L. C., & Ogbonna, E. (2006). Service sabotage: A study of antecedents and consequences. Journal of the Academy of Marketing Science, 34(4), 543-558.

Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607-610.

Mazni, A., & Roziah, M. R. (2011). Towards developing a theoretical model on the determinants of workplace deviance among support personnel in the Malaysian public service organizations [Paper presentation]. 12th International Conference on Human Resource Development Research and Practice Across Europe, The University of Gloucestershire, Cheltenham, England.

Omar, F., Halim, F. W., Zainah, A. Z., Farhadi, H., Nasir, R., & Khairudin, R. (2011). Stress andjob satisfaction as antecedents of workplace deviant behavior. World Applied Sciences Journal, 12, 46-51.

Peterson, D. K. (2002). Deviant workplace behavior and the organization’s ethical climate. Journal of Business and Psychology, 17(1), 47-61.

Radzali, F. M., Ahmad, A., & Omar, Z. (2013). Workload, job stress, family-to-work conflict and deviant workplace behavior. International Journal of Academic Research in Business and Social Sciences, 3(12), 109-115.

Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15(2), 150-163. Practitioner Research, 5, July 2023 pp: 143-

Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38(2), 555-572.

Robinson, S. L., & Greenberg, J. (1998). Employees behaving badly: Dimensions, determinants and dilemmas in the study of workplace deviance. In D. M. Rousseau & C. Cooper (Eds.), Trends in organizational behavior (Vol. 5, pp. 1-23). Wiley.

Sathappan, M. (2017). Deviant workplace behavior among law enforcement officers in the Royal Malaysian Police [Unpublished PhD thesis]. Universiti Putra Malaysia.

Thomas, K. W. (1976). Conflict and conflict management. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 889-935). Rand-McNally.

Weiss, H. M., & Cropanzano, R. (1996). Affective Events Theory: A Theoretical Discussion of the Structure, Causes and Consequences of Affective Experiences at Work. In B. M. Staw, & L. L. Cummings (Eds.), Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews, 18, pp. 1-74).