The Competency Gap of Hotel Management Graduates From Hotel Supervisor’s Perspective

Pengarang

  • Andi Tamsang Andi Kele School of Business & Economics, Universiti Malaysia Sabah, Malaysia
  • Syed Azizi Wafa Syed Khalid Wafa School of Business & Economics Universiti Malaysia Sabah, Malaysia

DOI:

https://doi.org/10.32890/mmj2012.16.2

Kata kunci:

Hotel Management Graduates, Competency, Gap, Hotel Management Programme, Sabah

Abstrak

The hotel industry has gained prominence in Malaysia and with the global nature of the industry, human resource issues need to be addressed to ensure that the industry remains competitive. This quantitative research provides a comprehensive study on the competency gap of hotel management graduates from the employers’ perspectives. This study looks at the expectation and observation of hotel supervisors towards hotel management graduates in Kota Kinabalu, Sabah. A total of 200 questionnaires were sent out to all the star-rated hotels in Kota Kinabalu, Sabah, and 100 usable responses were received and analysed. It was found out that there is a gap in terms of work-related competencies of the Hotel Management (HM) graduates from the hotel supervisor’s perspective. It is suggested that the educational institutions and other training organizations pay attention to the results of this study since it was found that the hotel supervisors felt the work-related competency provided by the institutions where the HM graduates are trained is below their expectation and as such, it needs to be improved.

 

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Muat turun

Diterbitkan

2012-12-01

Terbitan

Jil. 16 (2012): Malaysian Management Journal (MMJ) Vol. 16, 2012

Bahagian

Articles

Cara Memetik

Andi Kele, A. T., & Syed Khalid Wafa, S. A. W. (2012). The Competency Gap of Hotel Management Graduates From Hotel Supervisor’s Perspective. Malaysian Management Journal, 16, 13-22. https://doi.org/10.32890/mmj2012.16.2

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##plugins.generic.citations.panel.identifiers## DOI 10.32890/mmj2012.16.2 OpenAlex W7046289861