A Survey of Malaysian Experience in TQM

Pengarang

  • Salleh Yahya Faculty of Economics and Management, Universiti Putra Malaysia, Malaysia
  • Lailawati Mohd. Salleh Faculty of Economics and Management Universiti Putra Malaysia, Malaysia
  • Goh Wee Keat Faculty of Economics and Management Universiti Putra Malaysia, Malaysia

DOI:

https://doi.org/10.32890/mmj2001.5.6

Kata kunci:

TQM, factors, benefits, performance, adoption

Abstrak

This study documents the experience of Malaysian firms in the implementation of TQM. Issues being explored and documented are years required to fully implement TQM, benefits of TQM, the different kinds of TQM training conducted, and reasons for not adopting TQM. This paper also shows that adoption of TQM leads to improvement in organizational performance, and that the involvement of employees and senior executives is important to support TQM execution, irrespective of a firm' s paid-up capital and years of operation.

 

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Muat turun

Diterbitkan

2001-12-01

Terbitan

Jil. 5 No. 1&2 (2001): Malaysian Management Journal (MMJ) Vol. 5 No. 1&2 June/December 2001

Bahagian

Articles

Cara Memetik

Yahya, S., Mohd. Salleh, L., & Keat, G. W. (2001). A Survey of Malaysian Experience in TQM. Malaysian Management Journal, 5(1&2), 89-105. https://doi.org/10.32890/mmj2001.5.6

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##plugins.generic.citations.panel.identifiers## DOI 10.32890/mmj2001.5.6