Abdullah, Zaini, and Rushami Zien Yusoff. “Multi-Source Assessment - A Total Quality Management Driven Performance Appraisal System: The Issue of Fairness”. Malaysian Management Journal 8, no. 1 (December 1, 2004): 55–67. Accessed April 20, 2024. https://e-journal.uum.edu.my/index.php/mmj/article/view/8754.