Mohd. Ali, K. A., Yusoff, R. Z. and Abas, Z. (2001) “The Relationship Between Quality Management Practices and Productivity in Revenue and Cost Management : A Study of Local Authorities in Peninsular Malaysia”, Malaysian Management Journal, 5(1&2), pp. 35–46. Available at: https://e-journal.uum.edu.my/index.php/mmj/article/view/8586 (Accessed: 27 April 2024).