RAZALLI, M. R. Service Delivery System Practices in Malaysian Hotel Operations: An Exploratory Study. Malaysian Management Journal, [S. l.], v. 12, n. 1&2, p. 103–115, 2008. Disponível em: https://e-journal.uum.edu.my/index.php/mmj/article/view/8955. Acesso em: 26 apr. 2024.