YAACOB, Z.; S. RAUTER, O. K. The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard. Malaysian Management Journal, [S. l.], v. 12, n. 1&2, p. 69–88, 2008. Disponível em: https://e-journal.uum.edu.my/index.php/mmj/article/view/8953. Acesso em: 8 may. 2024.