ISMAIL, S. N. Total Quality Management (TQM) Practices and School Climate amongst High, Average and Low Performance Secondary Schools. Malaysian Journal of Learning and Instruction, [S. l.], v. 11, p. 41–58, 2014. Disponível em: https://e-journal.uum.edu.my/index.php/mjli/article/view/7664. Acesso em: 28 mar. 2024.