Journal of Technology and Operations Management <p>Journal of Technology and Operations Management (JTOM) is a refereed journal published by the School of Technology Management &amp; Logistics (STML) twice a year (July and December). Welcome to our journal that integrates technology, operations, and management fields. JTOM particularly encourages multidisciplinary fields that relate to technology and operations management. JTOM serves as a global platform for scholars involved in science and management to present their ideas, works, findings, or even a critical review of others.</p> UUM PRESS en-US Journal of Technology and Operations Management 2590-4175 <p><strong>Disclaimer</strong></p> <p>The&nbsp;Journal of Technology and Operation Management (JTOM) has taken all reasonable measures to ensure that material contained in this website is the original work of the author(s). However, the Journal gives no warranty and accepts no responsibility for the accuracy or the completeness of the material; no reliance should be made by any user on the material. The user should check with the authors for confirmation. Articles published in the&nbsp;Journal of Technology and Operation Management (JTOM) do not represent the views held by the editors and members of the editorial board. Authors are responsible for all aspects of their articles except the editorial screen design.</p> <p>&nbsp;</p> <p>&nbsp;</p> CHINA'S NATIONAL SWORD POLICY REACTION TO SOUTHEAST ASIA'S WASTE TRADE AND THE TRANSITION TO A CIRCULAR ECONOMY <p>Waste trade, like those of other resources, has grown globally. The waste trade must be implemented in order to ensure environmental sustainability and the transition to a circular economy (CE). Waste trade, in the context of CE, serves as a basis for the development of circular business operations by facilitating end-of-life product management activities such as product return, reuse, recycling, and refurbishment. China is regarded as a global leader in recycling and solid waste disposal. Solid waste management is the process of reusing manufactured products to recover and reuse resources including plastics. However, the reassessment of the quality of traded recyclable materials has sparked a global waste governance dilemma. The goal of this study is to bring attention to the environmental consequences of plastic waste in a transition to a CE and the overview of China's national sword policy prohibition law. Using a qualitative approach, this study will analyse, assess, and formulate the practices of the waste trade that is now practised in the business. Various types of waste and how they cause emissions, waste trade and CE, China’s national sword policy and the consequences of worldwide plastic trade on businesses and the environment will be discussed. Additionally, a few steps that should be addressed including appropriate waste management and public awareness are also discussed.</p> Siti Norida Wahab Fung You James Lim Copyright (c) 2022 Journal of Technology and Operations Management 2022-07-29 2022-07-29 17 1 1 10 DEVELOPMENT A NEW COSTING STRUCTURE IN PRODUCT AND SERVICE OPERATION USING TIME DRIVEN ACTIVITY-BASED COSTING <p>In current practice of costing method in palm oil plantation, the method does not implement time equation so processing time determined by company is not in accordance with actual processing time in work station. Then, the present implementation in academic library do not illustrate the correlation between supplied resources and practical capacity. It is to develop capacity cost rate in order to interpret it in form of unused capacity. The purpose of this study is to build a new costing structure in product and service operation using time driven activity-based costing (TDABC). For product operation, this work carried on at a palm oil plantation in Prosper Palm Oil Mill Sdn. Bhd., Pahang. For service operation, data collection of academic library is taken in Universiti Malaysia Pahang. Eventually, in product operation, the total used time in all three activity centers of palm oil plantation are 3,220,928.04 minutes for mature area and 2,390,513.94 minutes for immature area. On the other hand, in service operation, the unused capacity is RM40,960.02 and RM144,202.51 in local and oversea material respectively. In terms of unused capacity, there are no significant differences when applying TDABC in product and service operation. Whereas, regarding of process dependency, activities in product operation are dependent to one another.</p> Sri Nur Areena Mohd Zaini Mohd Yazid Abu Copyright (c) 2022 Journal of Technology and Operations Management 2022-07-29 2022-07-29 17 1 11 26 PROPOSED IMPROVEMENT OF OCCUPATIONAL SAFETY HEALTH IN GAMELAN WIRUN PALU GONGSO INDUSTRY USING PARTICIPATORY ERGONOMICS APPROACH <p>Gamelan Wirun Palu Gongso Industry is one of the businesses in the informal sector that produces several gamelan instruments such as gong, bonang, and kempul that has not paid attention to occupational safety and health (OSH). Based on observations, there are unsafe behaviors and conditions, health problems, and accidents experienced by workers. This study aims to identify hazards in the workplace, determine the highest priority of hazards to be solved, and then provide recommendations for improvement based on the priority. A participatory ergonomic approach is used to solve the problems in this study. ILO-PATRIS Check Sheet is used to identify hazards in the workplace. The Delphi method determines the hazards with the highest priority for improvement. The Delphi method is a group of interaction processes between researchers and a group of experts identified on a particular topic, usually asking a question that allows a communication process to discuss complex problems but does not allow attending in one meeting. The result of the ILO-PATRIS Check Sheet shows 19 sub-aspects in the workplace that need improvements.</p> Bambang Suhardi Agustina Citrawati Rahmaniyah Dwi Astuti Iksan Adiasa Copyright (c) 2022 Journal of Technology and Operations Management 2022-07-29 2022-07-29 17 1 27 38 A GUIDELINE OF PERFORMANCE REVIEW TOWARD COMPANY STABILITY AND GROWTH <p>This paper aims to help the SMEs, especially Bumiputera, to analyse their current business performance, generate strategic formulation, consolidate and prioritise the strategic strategy, implementation, and evaluate the implementation to survive in the future and make an adjustment accordingly. The guideline hopes to help the businesses to sustain, stable and grow and can contribute to the Malaysian GDP.</p> Shahadan Man Copyright (c) 2022 Journal of Technology and Operations Management 2022-07-29 2022-07-29 17 1 39 52 FACTORS AFFECTING ONLINE HOTEL BOOKING INTENTION: A STUDY ON UUM STUDENTS <p>With the high-speed development of the Internet and artificial intelligence, the hotel booking method was also undergoing innovative changes. Compared with traditional information dissemination media, the Internet has a stronger dissemination ability, wider scope and larger audience. Online reviews about one's experience in using hotel service could be simply disseminated using the Internet platform, which consequently affects the hotel booking intention of future customers. In this regard, it is vital to understand the impact of online reviews on hotel booking intentions in order to develop strategies that will sustain the hotel industry. This study examined the impact of online review in four dimensions which are usefulness, valence, volume and trust towards online hotel booking intention. Besides, the study also investigated the role of self-efficacy towards online hotel booking intention to capture the user's technological capacity dimension. Data were collected using survey questionnaires from 255 UUM undergraduate students. The analysis was performed with the aid of SPSS statistical analysis software. The results suggest that only two dimensions in the online review have significant impact toward online hotel booking intention, namely volume and trust. Moreover, the role of self-efficacy was not observed. Studying online reviews and consumer behavior is beneficial for hotel managers to have a more comprehensive grasp of the factors that affect customers' intention to book hotels online. Implications of this study are further discussed.</p> Jo En Lim Fadhilah Mohd Zahari Rahimi Abidin Copyright (c) 2022 Journal of Technology and Operations Management 2022-07-29 2022-07-29 17 1 53 61 SAFETY CLIMATE ON SMALL AND MEDIUM ENTERPRISES IN BATIK PRODUCTION BASED ON FACTOR ANALYSIS <p>Safety climate is an instrument to determine workers' perceptions of occupational safety and health. To find out workers' perceptions about the importance of safety climate factors in the batik industry, it is necessary to do a factor analysis. Factor analysis was carried out using Exploratory Factor Analysis to reduce variables to form new factors with a minimum of lost information. Furthermore, the Kruskal-Wallis test was conducted to determine the differences in the perception of respondents' criteria regarding the previously formed safety climate factors. This study reduces the 8-variable questionnaire with 36 statement items into seven new factors, namely management commitment and worker actions toward safety, management procedures regarding safety, management support for safety, management and worker's efforts to create safety, worker's attitudes regarding work and safety, workers rewards for reporting a hazard, and workers knowledge of safety.</p> Veny Mandasari Bambang Suhardi I Wayan Suletra Iksan Adiasa Copyright (c) 2022 Journal of Technology and Operations Management 2022-07-29 2022-07-29 17 1 62 70 FOOD DELIVERY SERVICE APPLICATION DURING PANDEMIC COVID-19 <p>Online food deliveries are third-party tools that facilitate for online purchase and delivery, present an alternate way of ordering that looks to be gaining traction. This study will examine consumer acceptance behaviour towards food delivery application (FDA) during pandemic COVID-19 and the factor that lead them to accept or reject of using FDA. This study also will identify food delivery service applications that usually consumer use. This study will focus on Northern Malaysia, Kulim area which is covering the rural and urban areas. In order to achieve this study, the researcher has used a qualitative method which is data collected through semi-structured interviews. The result shows that there are four factors that contribute to the acceptance and rejection of online food delivery applications which is time, quality, safety, and price. Furthermore, there are four respondents that accept and one respondent rejects using FDA. The most favorite application that consumers use is Food Panda. The FDA helps many consumers during this pandemic season. Therefore, a variety of applications and service improvements are needed to provide customer satisfaction.</p> Nur Mira Alisa Roslan Nur Syazwani Mohd Nawi Copyright (c) 2022 Journal of Technology and Operations Management 2022-07-29 2022-07-29 17 1 71 79