“RELATIONSHIP BETWEEN WORKPLACE INCIVILITY AND TURNOVER INTENTION: A CONCEPTUAL FRAMEWORK”. Journal of Technology and Operations Management 12, no. 2 (December 28, 2017): 41–45. Accessed May 30, 2026. https://e-journal.uum.edu.my/index.php/jtom/article/view/jtom2017.12.2.6.