LI SOK, K.; TAIB, C. A. DIFFUSION OF JURAN TRILOGY TOWARD STUDENTS’ SATISFACTION: A CASE STUDY AT SCHOOL OF TECHNOLOGY MANAGEMENT AND LOGISTIC (STML). Journal of Technology and Operations Management, [S. l.], v. 7, n. 1, p. 48–53, 2012. DOI: 10.32890/jtom2012.7.1.4. Disponível em: https://e-journal.uum.edu.my/index.php/jtom/article/view/jtom2012.7.1.4. Acesso em: 17 may. 2024.