FOO, Y.J. and Abdul Jalil, E.E. 2021. STRATEGIC PLANNING OF REVERSE LOGISTICS SYSTEM AMONG OMNICHANNEL COMPANIES: A QUALITATIVE STUDY. Journal of Technology and Operations Management. 16, 2 (Dec. 2021), 45–61. DOI:https://doi.org/10.32890/jtom2021.16.2.5.