“Transparency in Public Service Governance: A Case Study about Identification Card Service Transparency in Merjosari, Lowokwaru, Malang” (2016) Journal of Governance and Development (JGD), 12(1), pp. 49–69. Available at: https://e-journal.uum.edu.my/index.php/jgd/article/view/13410 (Accessed: 27 February 2026).