The Service of Social Welfare Information System-Next Generation (SIKS-NG) Social Welfare Integrated Data (DTKS)

Muhamad Anggi Pratama; Sofjan Aripin; F. Ratih Wulandari

doi:10.32890/jgd2026.22.1.5

Authors

Muhamad Anggi Pratama Faculty of Social and Political Sciences, Universitas Bengkulu, Indonesia
Sofjan Aripin Faculty of Law, Social Sciences and Political Sciences, Universitas Terbuka, Indonesia
F. Ratih Wulandari Faculty of Law, Social Sciences and Political Sciences, Universitas Terbuka, Indonesia

DOI:

https://doi.org/10.32890/jgd2026.22.1.5

Keywords:

SIKS-NG, DTKS, SPBE, digital public services, social protection governance, Indonesia

Abstract

This study examines the implementation of the Social Welfare Information System–Next Generation (SIKS-NG) as an electronic-based public service for managing Integrated Social Welfare Data (DTKS) at the Bengkulu City Social Service. Using a qualitative descriptive approach, the research analyzes SIKS-NG services through six key dimensions: technology focus, operators’ technical skills, operators’ personal skills, organizational commitment, system integration, and the continuity of the Electronic-Based Government System (SPBE). Data were collected through interviews, observations, and document analysis, guided by the Regulation of the Minister of Social Affairs Number 3 of 2021. The findings indicate that while SIKS-NG has enhanced data standardization, transparency, and accountability in social assistance targeting, its effectiveness is constrained by limited human resources, uneven digital competencies among operators, and inadequate technological infrastructure. These constraints affect the timeliness and accuracy of DTKS updates, which are critical for ensuring equitable social protection. The study concludes that strengthening institutional capacity, expanding operator training, improving infrastructure, and reinforcing multi-level coordination are essential to optimize SIKS-NG performance and support sustainable digital welfare governance at the local level.

References

Arifin, Z. (2023). Public Service Performance: A Case Study in Public Relation Information and Communication South Sulawesi Province. RUDN Journal of Public Administration. https://doi.org/10.22363/2312-8313-2023-10-3-450-464.

Indah, Lely. (2016). Manajemen pelayanan publik (Menuju tata kelola yang baik). UB Press.

Lisnawati, N. T., Putri, F. N., Sa’adah, S., Levina, V. V., & Ariesmansyah, A. (2023). Comparative study of public services in Pangalengan and Coblong Districts. AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia, 2(2). https://doi.org/10.57235/aurelia.v2i2.749

Lips, A., & Schuppan, T. (2009). Transforming e-government knowledge through public management research. Public Management Review, 11, 739-749. https://doi.org/10.1080/1471903090331 8921.

Lolaeva, A. (2022). Legal regulation of the use of information and communication technologies in the activities of public authorities. Administrative and municipal law. 2022. No. 1. P. 42-50. https://doi.org/10.7256/2454-0595.2022.1.37359. Journal of Governance and Development, Vol. 22, Number 1 (January) 2026, pp: 71-

Majelis Permusyawaratan Rakyat Republik Indonesia. (2010). Panduan pemasyarakatan Undang-Undang Dasar Negara Republik Indonesia Tahun 1945. Sekretariat Jenderal MPR RI.

Meng-bing, Z., & Shi, L. (2019). The key to precise poverty alleviation rests in the precise indentification of impoverished populations—An analysis of the targeting effectiveness of China’s Rural Dibao Program. Social Sciences in China, 40, 60-76. https://doi.org/10.1080/ 02529203.2019.1595056.

Nazir, Moh. (2014). Metode penelitian. Ghalia Indonesia. Peraturan Menteri Sosial Republik Indonesia Nomor 3 Tahun 2021 tentang Pengelolaan Data Terpadu Kesejahteraan Sosial. Berita Negara Republik Indonesia Tahun 2021 Nomor 578.

Putra, B., & Dhanuarta, C. (2021). Transformation of public services through electronic-based government system in Malang City. International Journal of Education, Information Technology, and Others, 4(3), 452-459. https://doi.org/10.5281/zenodo.5205295

Republik Indonesia. (2009). Undang-Undang Republik Indonesia Nomor 11 Tahun 2009 Tentang Kesejahteraan Sosial.

Republik Indonesia. (2011). Undang-Undang Nomor 12 Tahun 2011 pasal 8 dan 9 tentang Penanganan Fakir Miskin.

Republik Indonesia. (2014). Undang-Undang Nomor 23 Tahun 2014 tentang Pemerintah Daerah.

Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif dan R&D. Alfabeta.

Suharto, Edi. (2014). Membangun masyarakat memberdayakan rakyat. PT Refika Aditama.

Sutanta, Edhy. (2003). Sistem informasi manajemen. Graha Ilmu.

Supriyanto, A., Mulyani, S., Ariyanto, T., & Razaq, J. (2023). Information for the identification and verification of prospective poverty social assistance recipients. Jurnal Teknik Informatika (JUTIF), 4(2), 429-440. https://doi.org/10.52436/1.jutif.2023.4.2.722.