Kepuasan Komunikasi dan Hubungannya dengan Komitmen Kerja dalam  Kalangan Pekerja Sektor Awam

Najib Ahmad Marzuki; Umi Zunianti Nurbaya Omar@Aziz

doi:10.32890/jgd2009.5.4

Authors

Najib Ahmad Marzuki Kolej Sastera dan Sains, Universiti Utara Malaysia, Malaysia
Umi Zunianti Nurbaya Omar@Aziz Kolej Sastera dan Sains, Universiti Utara Malaysia, Malaysia

DOI:

https://doi.org/10.32890/jgd2009.5.4

Keywords:

organisasi awam, perspektif korporat, kualiti maklumat, kesapaduan organisasi, komunikasi horizontal

Abstract

Kepuasan komunikasi dan komitmen kerja merupakan elemen yang penting dalam konteks pekerja di sesebuah organisasi. Kajian ini dijalankan bertujuan mengenal pasti hubungan di antara kepuasan komunikasi (tujuh dimensi) dengan komitmen kerja serta perbezaan komitmen kerja berdasarkan faktor umur, jantina dan status perkahwinan di sebuah organisasi awam. Seramai 169 responden dari sebuah organisasi awam dipilih melalui persampelan rawak mudah. Kepuasan komunikasi diukur melalui The Communication Satisfaction Questionnaire (CSQ) oleh Down dan Hazen (1977) manakala komitmen kerja diukur melalui Organizational Commitment Scale oleh Allen dan Meyer (1996). Dapatan kajian menunjukkan terdapat perhubungan yang signifikan dalam empat dimensi kepuasan komunikasi (perspektif korporat, kualiti maklumat, kesepaduan organisasi dan komunikasi horizontal) dengan komitmen kerja. Dimensi kepuasan komunikasi terhadap pihak atasan, kepuasan terhadap komunikasi subordinat dan kepuasan terhadap komunikasi maklum balas tidak berhubungan secara signifikan dengan komitmen kerja. Komitmen kerja pula berbeza mengikut kategori umur dan status perkahwinan tetapi tidak berbeza mengikut jantina.

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