A Design of Manufacturing Management System: Product Sales Management System

Authors

  • Ker Ying Loh University Utara Malaysia, Malaysia
  • HASLINA MOHD Universiti Utara Malaysia, Malaysia
  • Nor Hazlyna Harun University Utara Malaysia, Malaysia
  • Samera Obaid Barraood Hadhramout University, Yemen
  • Muhammad Zulfazli Bin Bakri Edaran IT Services Sdn Bhd, Malaysia

DOI:

https://doi.org/10.32890/jdsd2024.2.1.4

Keywords:

Industry 4.0, Manufacturing Management System, Product Sales Management System, Rapid Application Development

Abstract

The advent of Industry 4.0 has fuelled the demand for Manufacturing Management Systems (MMS) in the manufacturing industry. This article presents the design and development of a comprehensive Product Sales Management System (PSMS) tailored for small and medium-sized manufacturing companies, focusing on the dairy product industry. Employing the Rapid Application Development (RAD) approach, the development process prioritised user-friendly interfaces and rapid prototyping. Through meticulous requirements gathering, key features were identified, including product information management, customer information management, sales order management, report generation, product advertisement management, and an analytic dashboard. Unified Modeling Language (UML) diagrams, such as use case, activity, and class diagrams, were utilised to visualise the system's functionalities and ensure alignment with requirements. Iterative development and user feedback enhanced the system's usability, resulting in a user-friendly interface for streamlined product sales handling. The proposed PSMS offers efficient management, enhanced communication, and revenue generation for manufacturing companies and tiny and medium-sized enterprises. Furthermore, the study contributes to an understanding of the system requirements and user interface of a PSMS, providing a valuable reference model for developers and researchers in the manufacturing industry. The proposed PSMS represents a significant step towards efficient product sales management, streamlining operations, and boosting manufacturers' profitability. In future work, the PSMS's user interface will be optimised for better mobile responsiveness, and its functionality will be extended to support collaborative sales management and provide manufacturers with advanced capabilities to enhance their sales processes and decision-making.

References

Arnold, C., Kiel, D., & Voigt, K.-I. (2016). How the Industrial Internet of Things changes business models in different manufacturing industries. International Journal of Innovation Management, 20(08), 1640015. https://doi.org/10.1142/s1363919616400156

Bland, A. (2021, August 18). 15 Types of Manufacturing Software (+ Who Benefits from Each). Unleashed Software. https://www.unleashedsoftware.com/blog/15-types-of-manufacturing-software-who-benefits-from-each

Citadelle, K (2021). CRM advertising: A must-have for businesses to target the right customers. https://www.appvizer.com/magazine/customer/client-relationship-mgt/crm-advertising

Derks, W. W. C., & Weston, R. H. (2005). A model of exceptions in sales-order-processing workflows. Proceedings of the Institution of Mechanical Engineers, Part B. Journal of Engineering Manufacture, 219(2), 209–228. https://doi.org/10.1243/095440505x8172

Deshpande, A. (n.d.). What is Rapid Application Development? Why and When Should You Use It? Clarion Tech. https://www.clariontech.com/blog/what-is-rapid-application-development-why-when-should-you

Dribbble (2024). Syrax - Sales Management Dashboard. https://dribbble.com/shots/19942987-Syrax-Sales-Management-Dashboard

Eitle, V., & Buxmann, P. (2019). Business Analytics for Sales Pipeline Management in the Software Industry: A Machine Learning Perspective. Retrieved from https://scholarspace.manoa.hawaii.edu/items/e9063061-eae9-4ae3-b604-ca35d18327af

Eleken (2023). How to Design a CRM System: An Extensive Step-by-Step Guide. https://www.eleken.co/blog-posts/how-to-design-a-crm-system-all-you-need-to-know-about-custom-crm

Fernández-Iglesias, M. J., Álvarez-Sabucedo, L. M., Lojo-Silva, C., & Anido-Rifón, L. E. (2005). Generating high-quality printouts from content management systems: A cost-effective approach. Software: Practice and Experience, 35(11), 1007–1026. https://doi.org/10.1002/spe.660

Hernandez-de-Menendez, M., Escobar Díaz, C. A., & Morales-Menendez, R. (2020). Engineering education for smart 4.0 technology: A review. International Journal on Interactive Design and Manufacturing (IJIDeM), 14(3), 789–803. https://doi.org/10.1007/s12008-020-00672-x

Ibarra, D., Ganzarain, J., & Igartua, J. I. (2018). Business model innovation through Industry 4.0: A review. Procedia Manufacturing, 22, 4–10. https://doi.org/10.1016/j.promfg.2018.03.002

Juvana, E., & Lestariningsih, E. (2022). Design of Sales Information System in Website-Based Isaylees Sports Store. International Journal of Computer and Information System (IJCIS), 3(1), 21–26. https://doi.org/10.29040/ijcis.v3i1.

Leng, J., et al. (2020). Blockchain-empowered sustainable manufacturing and product lifecycle management in industry 4.0: A survey. Renewable and Sustainable Energy Reviews, 132, 110112. https://doi.org/10.1016/j.rser.2020.110112

Paiola, M., & Gebauer, H. (2020). Internet of things technologies, digital servitisation and business model innovation in BtoB manufacturing firms. Industrial Marketing Management, 89. https://doi.org/10.1016/j.indmarman.2020.03.009

Pipedrive. (2016, May 30). Sales Management Definition, Process, Strategies and Resources. https://www.pipedrive.com/en/blog/sales-management Rapid Application Development (RAD). Definition, Steps & Full Guide. https://kissflow.com/application-development/rad/rapid-application-development/

Salesforce (2024). Sales Management Software & Sales CRM - Salesforce EMEA. https://www.salesforce.com/eu/learning-centre/sales/sales-management/

Salesken AI Inc. (2023). Sales Management CRM: What is it and Why Do you Need it? https://www.salesken.ai/blog/sales-management-crm

Sarkar, B., Omair, M., & Kim, N. (2020). A cooperative advertising collaboration policy in supply chain management under uncertain conditions. Applied Soft Computing, 88, 105948. https://doi.org/10.1016/j.asoc.2019.105948

SPOTIO. (2022, September 21). 16-Step Sales Management Process. https://spotio.com/blog/sales-management-process/

Stone, M., Foss, B., Henderson, I., Irwin, D., O’Donnell, J., & Woodcock, N. (2003). The quality of customer information management in customer life cycle management. Journal of Database Marketing & Customer Strategy Management, 10(3), 240–254. https://doi.org/10.1057/palgrave.jdm.3240113

Tandi, M., & Jakobs, E.-M. (2019, July 01). Two Heads Are Better than One: Co-Creation as a Resource for User Interface Design of CAx Systems. IEEE Xplore. https://ieeexplore.ieee.org/abstract/document/8804489

Wu, L., Zhu, Z., Cao, H., & Li, B. (2015). Influence of information overload on operator’s user experience of human–machine interface in LED manufacturing systems. Cognition, Technology & Work, 18(1), 161–173. https://doi.org/10.1007/s10111-015-0352-0

Zhao, B., & Tu, C. (2021). Research and development of inventory management and human resource management in ERP. Wireless Communications and Mobile Computing, 2021, e3132062. https://doi.org/10.1155/2021/3132062

Downloads

Published

30-04-2024

Issue

Section

Articles

How to Cite

Loh, K. Y., MOHD, H., Nor Hazlyna Harun, Barraood , S. O., & Muhammad Zulfazli Bin Bakri. (2024). A Design of Manufacturing Management System: Product Sales Management System. Journal of Digital System Development, 2(1), 50-73. https://doi.org/10.32890/jdsd2024.2.1.4

Most read articles by the same author(s)