International Journal of Management Studies
type: channel
description: International Journal of Management Studies (IJMS) (Formerly known as Jurnal Analisis) is a refereed multidisciplinary journal published by Universiti Utara Malaysia in January and July. A manuscript submitted to the Editorial Board for consideration must be an original unpublished work, not under consideration for publication elsewhere. IJMS aims at publishing articles that focus on empirical studies, theoretical development and practical applications in the selected niche areas. Strategic Management Marketing Human Resource Management Research & Development (R&D) Management International Business Management This is an open access journal. The articles on this site are available in full-text and free of charge to our web visitors. This website does not require any personal information about its visitors to read, download, copy, distribute, print, search, or link to the full texts of these articles.
publisher: UUM Press
language: en
publication name: International Journal of Management Studies
issn: 2232-1608
items: INFLUENCER EFFECT: A SYSTEMATIC REVIEW OF PARASOCIAL RELATIONSHIPS WITH SOCIAL MEDIA INFLUENCERS
items: USAGE OF VOICE ASSISTANT: A BIBLIOMETRIC LITERATURE REVIEW AND RESEARCH AGENDA
items: CHANNEL SELECTION OF MERCHANTS IN COMMISSIONED LIVE-STREAMING COMMERCE: AGENT OR CELEBRITY ANCHORS?
items: CUSTOMER RETENTION MODEL FOR REMITTANCE SERVICE PROVIDERS IN THAILAND: A PATH ANALYSIS APPROACH
items: GENDER STEREOTYPES AND POLITICAL CULTURE: EXPLORING BIAS AGAINST FEMALE POLITICAL LEADERS IN MALAYSIA
items: EFFECTS OF ORGANISATIONAL JUSTICE AND JOB STRESSORS ONEMPLOYEE HEALTH: A MULTILEVEL MEDIATION APPROACH
items: STRATEGIES FOR OPTIMISING SCHEDULE MANAGEMENT DELAYS OF RESIDENTIAL PROJECTS IN CHINA: A CASE STUDY OF YUN YUE DONG FANG PROJECT
items: RETIREMENT PREDICTION MODELLING: A SYSTEMATIC LITERATURE REVIEW
items: OWNERSHIP STRUCTURE AND FIRM GROWTH: A SYSTEMATIC LITERATURE REVIEW AND AVENUES FOR FUTURE RESEARCH
items: SCIENCE MAPPING THE THEMES AND TRENDS OF SOCIAL INCLUSION AND TOURISM: A SCIMAT BIBLIOMETRIC STUDY
items: EMPOWERING WOMEN ENTREPRENEURS IN MALAYSIA: KEY SUCCESS FACTORS AND CHALLENGES
items: EFFECTS OF MOONLIGHTING ON EMPLOYEE-SPECIFIC FACETS IN INDIA: A COMPARISON BETWEEN MOONLIGHTERS AND NON-MOONLIGHTERS
items: EXPLORING THE ROLE OF FACEBOOK IN SUPPORTING SENIOR ENTREPRENEURS
items: LEAN PROCESS IMPROVEMENT IN HEALTHCARE: A STUDY USING VALUE STREAM MAPPING, THEORY OF CONSTRAINTS AND SIMULATION
items: TOURIST DECISION-MAKING WHEN SELECTING A DESTINATION: AN ANALYTICAL HIERARCHY PROCESS ANALYSIS OF CONSUMPTION VALUES
items: REMOTE WORK MANAGEMENT AND OPERATIONAL PERFORMANCE: A CROSS-SECTIONAL ANALYSIS OF TELECOMMUNICATION FIRMS
items: SEEKING SELF THROUGH FASHION: HOW SELF-DETERMINATION DRIVES LUXURY APPAREL PURCHASES IN EMERGING ECONOMIES
items: A NEW APPROACH IN IMMOVABLE ASSET MANAGEMENT USING 3D SPATIAL SPACE
items: The Role of Entrepreneurial Spirit and Self-Efficacy in Technology Entrepreneur New Venture Creation
items: The Effect of Business Process Reengineering Factors on Organisational Performance
items: Managing Pension Plan in an Aging Population -The Dynamic Profit-Share Pension Model
items: WORK ENGAGEMENT AS A MEDIATOR BETWEEN AUTONOMY SUPPORT AND PSYCHOLOGICAL WELL-BEING
items: MICROCREDIT PROGRAMMES PUBLICATION TRENDS, ITS CONTRIBUTIONS AND FUTURE RESEARCH DIRECTIONS: A BIBLIOMETRICS STUDY FROM 2000 TO 2021
items: ENHANCING R&D IN TAIWANESE SMALL AND MEDIUM ENTERPRISES: AN ANALYSIS OF POST COVID-19 BUSINESS SURVIVAL STRATEGIES
items: THE IMPACT OF PERSONAL GROWTH AND HOLISTIC THINKING ON PRICE-PERCEIVED QUALITY HEURISTIC
items: DEVELOPING AND VALIDATING A SCALE TO MEASURE FOOTBALL TEAM LOVE
items: AN INTEGRATED TECHNOLOGY ACCEPTANCE MODEL FOR SMART CITY MOBILE APPLICATIONS: IDENTIFICATION OF KEY FACTORS AND EXTENSION OF TECHNOLOGY ADOPTION
items: IDENTIFYING AND PRIORITIZING MARKETING PROBLEMS IN IRAN’S POULTRY INDUSTRY
items: https://e-journal.uum.edu.my/index.php/ijms/article/view/16738
items: ENHANCING SERVICE EFFICIENCY IN UTILITY ORGANIZATIONS THROUGH QUALITY FUNCTION DEPLOYMENT

INFLUENCER EFFECT: A SYSTEMATIC REVIEW OF PARASOCIAL RELATIONSHIPS WITH SOCIAL MEDIA INFLUENCERS
type: item
description: Influencer marketing has been expanding at a great pace. This development has prompted increasing academic interest, as many research scholars are now drawn to the study of the formation and impact of parasocial relationships (PSRs) with social media influencers (SMIs). There has been a surge of studies in this area in recent years, giving rise to the need for a systematic review that can consolidate current knowledge and direct future research. The aim of this study is to review and synthesize the theories and dimensions that have been most frequently applied in PSR–SMI research. By applying the PRISMA framework, the study was able to identify 37 documents indexed in Scopus and these research articles were then analyzed on various dimensions. The findings showed that there has been a steady increase in publications on PSRs with SMIs since 2018, with the United States producing the largest share, and more recent contributions have also been emerging from Asia and Europe. Furthermore, 15 theories and 35 variables were identified, based on which a conceptual model has been proposed. This study contributes to the growing literature on influencer marketing by providing a structured reference for future researchers to test PSR-related variables. Moreover, marketing professionals can use the identified variables to refine their process of influencer selection, and prioritize attributes that strengthen PSRs.
subject: Articles
  topic: section
subject: Influencer marketing
  topic: keywords
subject: social media influencers
  topic: keywords
subject: PRISMA
  topic: keywords
subject: parasocial relationships
  topic: keywords
subject: digital marketing
  topic: keywords
subject: digital influencers
  topic: keywords
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Kaukab Abid Azhar
creator: Che Aniza Che Wel
creator: Siti Ngayesah Ab Hamid
rights: Copyright (c) 2026 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2026-01-31
publication date: 2026-01-31
starting page: 105
ending page: 131
doi: 10.32890/ijms2026.33.1.6

USAGE OF VOICE ASSISTANT: A BIBLIOMETRIC LITERATURE REVIEW AND RESEARCH AGENDA
type: item
description: Voice assistant (VA) is one of the most popular artificial intelligence (AI) applications among users. This study aims to provide a comprehensive overview of major stakeholders, namely by affiliation, country, journal, author and article. It is hoped that in using the present study’s proposed conceptual structure, a future research agenda will be provided concerning the use of VA as a field of study in its own right. Following the preferred reporting framework for systematic reviews and the PRISMA meta-analyses guideline, 505 articles in the Scopus database were selected, and a bibliometric analysis was conducted using Biblioshiny. Various methods and tools, such as keyword analysis, thematic evolution, and thematic mapping, were employed to analyse the data. This study presents findings on the most influential stakeholders, along with the results of the keyword analysis, thematic evolution, and thematic mapping. Furthermore, by synthesising the bibliometric analysis results, five key research themes, namely technical attribute, trust and privacy, experience, as well as adoption and application context, have been identified. and future research agenda within the field were put forward. This research is an example of an early bibliometric analysis focusing on the topic of VA usage. It is hoped that the findings will contribute to a better understanding of the use of VA and thus, offer valuable insights for practitioners in the VA industry.
subject: Articles
  topic: section
subject: Voice assistant
  topic: keywords
subject: PRISMA meta-analyses
  topic: keywords
subject: bibliometric literature review
  topic: keywords
subject: thematic mapping
  topic: keywords
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Le Zhang
creator: Hafizah Omar Zaki
rights: Copyright (c) 2026 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2026-01-31
publication date: 2026-01-31
starting page: 212
ending page: 233
doi: 10.32890/ijms2026.33.1.10

CHANNEL SELECTION OF MERCHANTS IN COMMISSIONED LIVE-STREAMING COMMERCE: AGENT OR CELEBRITY ANCHORS?
type: item
description: As an emerging e-commerce model, live-streaming commerce has attracted widespread attention from merchants. Since many merchants do not have their own anchors, they need to hire professional anchors, who are called commissioned live-streaming commerce. Merchants can choose either agent anchors or celebrity anchors, that is, a choice between two different live-streaming channels. Choosing celebrity anchors with large fan bases can crank up higher sales for merchants, but comes with higher commission expenses and potential competition from the anchors’ own brand products. Conversely, choosing agent anchors whose popularity is far less than that of celebrity anchors may still bring high profits, as these agents charge lower commissions. Inspired by this interesting phenomenon, the present study examines the challenges faced by merchants in live-streaming channel selection using commissioned live-streaming commerce. The study employs a Cournot model to investigate the issues at hand and analyze the impact of different factors on merchants' channel selection based on simulation. The results show that when the effort cost of a merchant choosing anchors is high and the merchant's brand image advantage is significant, the merchant is more inclined to choose agent anchors; otherwise, the inclination is to choose celebrity anchors. The findings provide support for the decision-making process of different parties involved in live-streaming commerce and thus, promote the sustainable development of the live-streaming commerce industry.
subject: Articles
  topic: section
subject: Live-streaming commerce
  topic: keywords
subject: channel selection
  topic: keywords
subject: agent anchor
  topic: keywords
subject: celebrity anchor
  topic: keywords
subject: Cournot model
  topic: keywords
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Hongbo Li
creator: Zhenzhen Wang
creator: Manman Yang
rights: Copyright (c) 2026 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2026-01-31
publication date: 2026-01-31
starting page: 132
ending page: 153
doi: 10.32890/ijms2026.33.1.7

CUSTOMER RETENTION MODEL FOR REMITTANCE SERVICE PROVIDERS IN THAILAND: A PATH ANALYSIS APPROACH
type: item
description: The remittance industry is hindered by challenges in retaining customers, including high transfer fees, security risks, long wait times, and variable service quality. This research aims to develop a model of customer retention for remittance providers in Thailand and investigate the inter-relationships between service quality, trust, perceived value, customer satisfaction, retention, perceived risk, and customer switching intentions. A survey of 480 Overseas Filipino Workers (OFWs) who transferred money from Thailand to the Philippines was used to collect data through a purposive sampling methodology. PLS Path Modeling analysis was applied to determine the inter-relationships between variables. Service quality has a significant positive effect on trust, perceived value, and customer satisfaction. Customer satisfaction and trust are key determinants of retention and switching intention. Service quality has a direct positive effect on retention and switching intention via customer satisfaction and trust. Perceived risk moderates the effect of trust on retention but does not affect satisfaction or trust on switching intentions. To build retention, providers must offer high-quality services that meet customer needs. In addition, managing the perceived risks in relation to security and being transparent are also critical; high perceived risk can reduce the impact that satisfaction and trust have on customer retention. In addition, this study highlights the importance for the remittance industry to develop high-quality, personalization and transparency into their services and utilize digital payment infrastructures to provide OFWs with secure, cost-effective, and convenient ways to transfer funds, resulting in higher customer satisfaction and trust to ultimately enhance long-term loyalty.
subject: Articles
  topic: section
subject: Customer retention model
  topic: keywords
subject: customer satisfaction
  topic: keywords
subject: SERVQUAL
  topic: keywords
subject: switching intentions
  topic: keywords
subject: remittance
  topic: keywords
subject: trust
  topic: keywords
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Joefrey B. Geroche
rights: Copyright (c) 2026 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2026-01-31
publication date: 2026-01-31
starting page: 183
ending page: 211
doi: 10.32890/ijms2026.33.1.9

GENDER STEREOTYPES AND POLITICAL CULTURE: EXPLORING BIAS AGAINST FEMALE POLITICAL LEADERS IN MALAYSIA
type: item
description: To date, gender inequality remains a globally concerning issue, especially in politics. Despite evolving trends towards gender equality, Malaysian women remain under-represented in political leadership, even though they constitute approximately half of Malaysia’s population. This study aimed to examine gender inequality in Malaysian politics through the lens of whether women are more suitable for political positions. Data of 1313 respondents were used to analyse the biases by using the logit and probit models. Categorical principal component analysis and the Approximate Likelihood Ratio (LR) test were used to examine the reliability and validity of the results. The findings indicated that gender stereotypes strongly influence individuals’ biases. The respondents commonly believed that men are naturally born leaders and better compared with women. This perception is shaped by several factors, including the importance of education, professional experience, job availability, and income disparities. A factor of political culture suggests that male leaders are preferred, especially in democratically governed countries. However, surprisingly, Malaysian individuals satisfied with Malaysia’s current political system tended to disagree with the idea that men are inherently better political leaders than women. Factors like age, religion, and employment status also contributed to biases against female leaders. In conclusion, this research underscores the enduring gender disparities in Malaysian politics and the detrimental impact of entrenched stereotypes on women’s leadership prospects. It is important to address these biases in promoting gender equality and enhancing better human development in the arena of politics.
subject: Articles
  topic: section
subject: Gender inequality
  topic: keywords
subject: gender stereotypes
  topic: keywords
subject: political culture
  topic: keywords
subject: leadership bias
  topic: keywords
subject: female political participation
  topic: keywords
subject: Malaysia
  topic: keywords
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Ying Yin Koay
creator: Mom Zee Tan
creator: Thamil Durai Chelliah
creator: Ling Meng Chan
creator: Claudia Say Min Lau
creator: Yap Chui Peng
rights: Copyright (c) 2026 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2026-01-31
publication date: 2026-01-31
starting page: 87
ending page: 104
doi: 10.32890/ijms2026.33.1.5

EFFECTS OF ORGANISATIONAL JUSTICE AND JOB STRESSORS ONEMPLOYEE HEALTH: A MULTILEVEL MEDIATION APPROACH
type: item
description: Research to date, has found that organisational justice enhances different kinds of work outcomes in an organisation. However, while most studies have investigated the effect of organisational justice on employees’ outcomes via several mediational pathways, a lack of studies is evident on how organisational justice influences employee health via two different kinds of job stressors, namely challenge and hindrance stressors. Drawing from the notion that working conditions are created by upper-level management, the current study tested the influence of organisational justice via challenge and hindrance stressors. Using a cross-sectional multilevel design, 129 individuals from 25 manufacturing companies from Peninsular Malaysia were involved in the study. Results from a Hierarchical linear modelling (HLM) analysis indicated that all three, the procedural, distributive and interactional sub-dimensions of organisational justice had a positive relationship with challenge stressors but were not related to hindrance stressors. Interestingly, while hindrance stressors are commonly known to have detrimental effects on employee health, the study’s results indicated that these relationships were positive. The study provides evidence that good management practices, mainly via organisational justice, not only boost employees’ interpretation of job stressors as positive, but also improves their health.
subject: Articles
  topic: section
subject: Organizational justice
  topic: keywords
subject: challenge stressor
  topic: keywords
subject: hindrance stressor
  topic: keywords
subject: multilevel research
  topic: keywords
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Vanisa Karupaiah
creator: Mohd. Awang Idris
creator: Marzuki Isahak
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-09-28
publication date: 2025-09-28
starting page: 96
ending page: 114
doi: 10.32890/ijms2025.32.2.5

STRATEGIES FOR OPTIMISING SCHEDULE MANAGEMENT DELAYS OF RESIDENTIAL PROJECTS IN CHINA: A CASE STUDY OF YUN YUE DONG FANG PROJECT
type: item
description: Chinese residential developers face complex challenges during the construction process. In particular, schedule management often becomes uncontrolled, leading to delays that hinder timely fund returns and economic losses, and inevitably reputational damage. Grounded in the theory of project progress management, this study uses the Yun Yue Dong Fang (YYDF) project in China as a case in point to explore and rank optimization strategies for schedule management. As a qualitative study, semi-structured interviews were used to gather data from seven project managers from seven participating developers. Participants included key decision makers, such as contractors and supervisors from the study sample. Interview data were coded and analyzed in NVivo for classification and theme extraction. Six key optimization themes were identified, namely optimization in construction, communication, project planning, design, procurement, and funding. The findings highlight strategies applicable to clients and construction units and emphasize the need to strengthen management and control across units and links in the delivery chain. The study also provides a reference value for the management schedule of project progress in Chinese residential development companies. The six strategies identified possess conditional cross-regional adaptability. Although construction projects commonly suffer from management fragmentation and difficulties in resource coordination, the proposed strategies can inform residential development projects in other developing countries or emerging markets after appropriate localization. Overall, this in-depth case study translates theory into practice, providing an empirically derived, ranked set of strategies for mitigating schedule delays, and offers actionable guidance for stakeholders seeking to stabilize schedules, secure cash-flow cycles, and protect corporate reputation.
subject: Articles
  topic: section
subject: Residential projects
  topic: keywords
subject: construction process
  topic: keywords
subject: schedule management delays
  topic: keywords
subject: optimization strategies
  topic: keywords
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Yin Hengbing
creator: Khoo Terh Jing
creator: Liu Qinghua
creator: Li Yao
rights: Copyright (c) 2026 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2026-01-31
publication date: 2026-01-31
starting page: 154
ending page: 182
doi: 10.32890/ijms2026.33.1.8

RETIREMENT PREDICTION MODELLING: A SYSTEMATIC LITERATURE REVIEW
type: item
description: The topic of retirement has been the subject of much debate in previous literature. However, there has been limited exploration within the specific context of retirement funds modelling. Therefore, this paper aims to offer insights into the relevance of consumption in retirement modelling through a systematic literature review. The study utilized the Preferred Reporting Items for Systematic Reviews (PRISMA) method for collecting journal articles, focusing on publications from January 2000 to January 2023. From a pool of 1,822 articles sourced from Scopus and WoS, only ten were selected for an in-depth review. This paper emphasizes the methodologies employed in the selected articles and the preditor of retirement planning. The analysis revealed that three articles incorporate consumption in their retirement modelling. However, only one article within the reviewed literature has implicitly suggest the possible effect of consumption as an indirect antecedent for retirement modelling. Considering the significance of consumption, especially its potential drastic changes post-retirement, this aspect proves essential in influencing the overall amount required for retirement planning.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Hafizuddin-Syah B.A.M.
creator: Nor Shafilyana Zubairi
creator: Rubayah Yakob
creator: Hendon Redzuan
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-07-31
publication date: 2025-07-31
starting page: 75
ending page: 95
doi: 10.32890/ijms2025.32.2.4

OWNERSHIP STRUCTURE AND FIRM GROWTH: A SYSTEMATIC LITERATURE REVIEW AND AVENUES FOR FUTURE RESEARCH
type: item
description: Ownership structure is a key element of corporate governance that helps firms to better perform organizational activities and improve firm growth. Studies have been conducted to expand our understanding of the linkage of corporate ownership structure and firm growth; however, systematization of prior findings is needed to provide a more conclusive picture regarding the nature of the impact of ownership structure on firm growth. The present study used a systematic literature review (SLR) method to review the published research work related to the objectives of this study. It conducted a SLR of 20 selected research articles published in national and international journals from 2009 to 2024. The review has identified that studies conducted on the relationship between ownership structure and firm growth had primarily classified ownership structure into different equity ownership. Prior literature mainly focused on particular ownership categories, namely state vs foreign ownership, family vs non-family ownership and ownership concentration when studying ownership structure in relation to firm growth. The study found that firm growth was estimated mainly by the following three measures: asset growth, sales growth, and employment. Understanding the direction of the effect of different ownership structure variables on firm growth is important for academicians, policy makers, and shareholders. This study has made the evidence more accessible to policy and decision makers. The integrated findings of the study have provided a comprehensive knowledge of the direction of the influence of different ownership variables on firm growth. The study also explores specific components of ownership structure that have been identified in prior research as the most important contributors to firm growth.
subject: Articles
  topic: section
subject: Ownership structure, firm growth, systematic literature review (SLR)
  topic: keywords
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Muhammad Sadil Ali
creator: Syed Muhammad Amir Shah
creator: Muhammad Nadil Ali
rights: Copyright (c) 2026 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2026-01-31
publication date: 2026-01-31
starting page: 20
ending page: 42
doi: 10.32890/ijms2026.33.1.2

SCIENCE MAPPING THE THEMES AND TRENDS OF SOCIAL INCLUSION AND TOURISM: A SCIMAT BIBLIOMETRIC STUDY
type: item
description: The significance of social inclusion for achieving sustainable development goals in tourism is widely recognized. However, there is a lack of bibliometric analysis of the scientific evidence in this domain. This study used the SciMAT bibliometric analysis software to examine 145 publications from 2001 to 2023. It has identified dominant themes and their evolution over time, creating strategic diagrams and performance indicators for various periods. The results showed that the research in this field has expanded beyond the limited aspects related to social inclusion, encompassing more advanced subjects such as disability, ecotourism, and tourism development. This study provides a comprehensive review of the existing literature on social inclusion and tourism research and predicts how this field will evolve in the future. It aims to contribute to the knowledge base by identifying common themes and gaps in the research domain, developing new research themes, and suggesting areas for further investigation.
subject: Articles
  topic: section
subject: Social inclusion
  topic: keywords
subject: tourism
  topic: keywords
subject: bibliometric analysis
  topic: keywords
subject: analysis of science mapping
  topic: keywords
subject: SciMAT
  topic: keywords
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Fatemeh Azizi
rights: Copyright (c) 2026 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2026-01-31
publication date: 2026-01-31
starting page: 43
ending page: 64
doi: 10.32890/ijms2026.33.1.3

EMPOWERING WOMEN ENTREPRENEURS IN MALAYSIA: KEY SUCCESS FACTORS AND CHALLENGES
type: item
description: This study investigates the factors contributing to the success of women entrepreneurs in Malaysia. Its aim is also to enhance our understanding of the role of these factors in economic development. Utilizing a qualitative case study approach, the research examines the experiences of Malaysian women entrepreneurs from diverse backgrounds. Data were collected through interviews and analyzed using descriptive and content analysis methodologies. The findings indicate that external factors, such as limited educational background and poor time management, serve as key motivators. Critical success factors include leadership styles and entrepreneurial skills that enhance competitiveness. The study has been able to contribute theoretically by offering insights into the unique challenges and success drivers of female entrepreneurs in Malaysia, and practically by informing policies and support mechanisms to boost women’s entrepreneurial success and its sustainability. It underscores the importance of family and social support, business networks, and government interventions in fostering a supportive environment for women entrepreneurs. The study advocates for targeted interventions to address specific needs, including enhanced access to finance, training, and business networks, to ensure the sustained success of women entrepreneurs in Malaysia.
subject: Articles
  topic: section
subject: Women entrepreneurs, economic growth, qualitative case study, Malaysia
  topic: keywords
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Amiruddin Ahamat
creator: Amir Aris
creator: Sitinor Wardatulaina Mohd Yusof
creator: Mansor Shah Wahid
rights: Copyright (c) 2026 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2026-01-31
publication date: 2026-01-31
starting page: 1
ending page: 19
doi: 10.32890/ijms2026.33.1.1

EFFECTS OF MOONLIGHTING ON EMPLOYEE-SPECIFIC FACETS IN INDIA: A COMPARISON BETWEEN MOONLIGHTERS AND NON-MOONLIGHTERS
type: item
description: The controversy over moonlighting has sparked new investigations into its practices. In this regard, the goal of this study is to assess the gap between moonlighters and non-moonlighters in India with regard to personal concerns such as mental wellbeing, work-related stress, and job satisfaction. To investigate this issue, a sample comprising 1082 employees from 10 cities in India was chosen. The effect of moonlighting on the following seven personal domains of an individual’s life: mental health, physical health, socio-personal relationships, work performance, work-life balance, stress, and job satisfaction were analyzed using a Multivariate analysis of Variance (MANOVA). The analysis revealed statistically significant results. In addition, a multiple univariate analysis of variance (ANOVA) was performed to explore the distinctions between moonlighters and non-moonlighters with regard to the personal attributes of subjects in the study sample. Results indicate that the non-moonlighters showed better mental and physical health compared to the moonlighters. Furthermore, non-moonlighters also demonstrated better socio-personal relations and work performance, lower stress levels, and higher overall job satisfaction compared to moonlighters. Despite this, moonlighters appear to have a better work-life balance relative to non-moonlighters.
subject: Articles
  topic: section
subject: {}
  topic: keywords
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Irbha Magotra
creator: Vaishali Patil
rights: Copyright (c) 2026 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2026-01-31
publication date: 2026-01-31
starting page: 65
ending page: 86
doi: 10.32890/ijms2026.33.1.4

EXPLORING THE ROLE OF FACEBOOK IN SUPPORTING SENIOR ENTREPRENEURS
type: item
description: Senior entrepreneurs are increasingly turning to social media platforms, notably Facebook, to promote and grow their businesses. Despite often having limited technical skills, senior entrepreneurs recognize the benefits of using social media as an essential tool for business communication and marketing. While there may be initial resistance to adopting social media, its benefits for businesses are widely recognized, making it a valuable entrepreneurial tool, facilitating communication and marketing efforts. This area of research is significant due to the global rise in the aging population and the growing trend of seniors transitioning into entrepreneurship after reaching retirement age. This qualitative investigation employed semi-structured interviews complemented by observations to explore the use of Facebook among senior entrepreneurs. Ten participants were interviewed face-to-face, with observations conducted based on insights gathered from these interviews. The findings indicate that senior entrepreneurs utilize Facebook to a moderate extent, primarily constrained by their limited digital knowledge. However, numerous features on Facebook remain unexplored, presenting potential opportunities for further business innovation within this demographic. This investigation provides insights into the adaptation of senior entrepreneurs to social media, particularly Facebook, as a tool for enhancing their business activities.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Marlina Muhamad
creator: Fariza Hanis Abd Razak
creator: Haryani Haron
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-01-08
publication date: 2025-01-08
starting page: 201
ending page: 218
doi: 10.32890/ijms2025.32.1.11

LEAN PROCESS IMPROVEMENT IN HEALTHCARE: A STUDY USING VALUE STREAM MAPPING, THEORY OF CONSTRAINTS AND SIMULATION
type: item
description: In healthcare services, where human health is the primary concern, the principle of ''doing it right the first time'' is paramount. Waste and constraints in service delivery processes can directly impact patient health outcomes. This study aim is to examine the hospitalization process of the internal medicine department of an education and research hospital using value stream mapping (VSM), theory of constraints (TOC) and simulation (using Arena software). Initially, current and future patient flows were mapped using VSM. Constraints affecting these flows were determined using TOC, while simulation was used to assess the impact of a lean model on the system proposed through the future state map (FSM). Two scenarios were developed for the future state. The findings show the presence of numerous non-value-added steps in the existing system. A leaner patient flow was achieved by minimizing these inefficiencies through the proposed future state models, addressing problematic areas that hinder the flow. Non-value-added time (NVAT) was reduced by 44 percent in the first proposed scenario and by 72 percent in the second proposed scenario. Patients' length of stay (LoS) improved by 1 percent with the first model and decreased by 12 percent with the second model. Additionally, transfer time (TT) was decreased by 88 percent in the first scenario and by 92 percent in the second scenario. This study offers valuable insights and can serve as a roadmap for researchers, managers and decision-makers in the healthcare sector seeking to implement lean practices.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Hazal Akbal
creator: Nuri Özgür Doğan
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-01-08
publication date: 2025-01-08
starting page: 164
ending page: 182
doi: 10.32890/ijms2025.32.1.9

TOURIST DECISION-MAKING WHEN SELECTING A DESTINATION: AN ANALYTICAL HIERARCHY PROCESS ANALYSIS OF CONSUMPTION VALUES
type: item
description: Within the context of tourism-related activities, numerous factors may influence a traveller’s choice of destinations. Therefore, it is crucial to understand which factors will mostly influence destination selection. It is common knowledge that in a destination selection process, people are likely to visit sites they believe are worthwhile. The Analytical Hierarchy Process (AHP) was used in the study, and the data were collected from twelve experts, including six academicians of tourism and destination marketing, and six tour guides with more than ten years of experience in the sector. The research aims to determine the priority order of consumption values in determining the preferences of tourists for the destinations they have selected. The results show that "epistemic value" was the most important factor in determining a tourist’s choice of destination. Moreover, it was found that the following dimensions, namely functional value, i.e., "worth the money", emotional value, i.e., "feel secure", social value, i.e., "meet friendly and hospitable people", epistemic value, i.e., "providing novelty experiences", and conditional value, i.e., "personal safety" have also been given priority. By identifying the priorities of a tourist in the destination selection process, it is envisaged that tourism businesses operating in tourist destinations will be able to provide better value-added activities, such as in food and beverage, lodging, entertainment, and travel agencies. In providing theoretical and empirical information for those involved in the sector, a more efficient process is thus ensured. With the help of this knowledge of what is expected of tourists as consumers, it will be easier to develop comprehensive strategies and solutions.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Bahar Türk
creator: Tuğba Yıldız
creator: Mehmet Tahir Dursun
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-07-31
publication date: 2025-07-31
starting page: 1
ending page: 26
doi: 10.32890/ijms2025.32.2.1

REMOTE WORK MANAGEMENT AND OPERATIONAL PERFORMANCE: A CROSS-SECTIONAL ANALYSIS OF TELECOMMUNICATION FIRMS
type: item
description: Disruptive times happen, and there is a chance of unpreparedness confronting the populace. However, it offers opportunities to adopt new methods or reinforce alternative processes in delivering value to customers. Remote work has always been practised globally, but the outbreak of the COVID-19 pandemic reinforced its practice. This study examined the connection between remote work management practices (RWMPs) and the operational performance of companies in the Nigerian telecommunication industry. The study’s population comprised the workers of the four (4) prominent telecommunication firms in Nigeria. The telecommunication firms in Nigeria at the point of time of this study were GLO, MTN, AIRTEL, and 9Mobile. A well-structured questionnaire was administered to 400 randomly selected respondents from a target population of 7,756, with 340 participants completing the survey, providing valuable primary data for this study. Descriptive statistical tools and structural equation modelling (SEM) were employed to analyze the data collected. Findings from the empirical study showed that RWMPs significantly and positively influence companies' operational performance in the Nigerian telecommunication industry. It was found that RWMPs substantially improve the operational performance of telecommunication companies in a developing economy like Nigeria. Consequently, it was recommended that the management of the companies in the Nigeria telecommunication industry provide more ICT facilities and other resources to sustain their RWMPs. To ensure that the operational performances of these firms will continue to improve at a geometrical rate management should not allow their staff to waste productive hours in their daily commute to work. The study was limited to telecommunication firms in Nigeria, therefore future studies could expand the scope to include other countries or regions, enabling a more comprehensive understanding of the phenomenon.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
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creator: Olusegun Timothy Odesola
creator: Wilfred Olusoji Abila
creator: Julianah Abosede Akinola
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-07-31
publication date: 2025-07-31
starting page: 55
ending page: 74
doi: 10.32890/ijms2025.32.2.3

SEEKING SELF THROUGH FASHION: HOW SELF-DETERMINATION DRIVES LUXURY APPAREL PURCHASES IN EMERGING ECONOMIES
type: item
description: Luxury brands are gaining popularity in both developed and emerging economies. Recent research has advocated wider use of self-determination theory (SDT) in marketing studies, suggesting that it has high predictive accuracy for understanding consumer motivations. Underpinned by this particular theory, this study aims to measure the impact of intrinsic motivations (brand commitment, hedonic motivation, and self-congruity) and extrinsic motivations (social motivation) on the purchasing intention of luxury fashion apparel brands in a developing country. Data was collected from 490 luxury apparel brand users, utilizing both offline and online modes via survey questionnaires. The proposed relationships were analyzed using PLS-SEM. Intrinsic motivations (brand commitment, hedonic motivation) and extrinsic motivation factor (social motivation) positively impacted purchase intention of luxury fashion apparel, while the impact of self-congruity (intrinsic motivator) was insignificant. This study adds to the body of knowledge about luxury branding by reassessing and expanding SDT with a new set of intrinsic and extrinsic motivations in collectivist society. The present study is among very few studies in marketing science that explicitly applied SDT. The uniqueness of this study is that it empirically examines consumer behavioral differences towards luxury buying in the luxury fashion apparel segment, utilizing SDT. Therefore, it is a major addition to the body of literature in the area. The findings of the study provide marketers with practical insights into luxury customer behavior, enabling them to target consumers in a growing economy, making them a high-potential market.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Ekta Aggarwal
creator: Richa Misra
creator: Renuka Mahajan
creator: Anurupa B Singh
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-01-08
publication date: 2025-01-08
starting page: 219
ending page: 239
doi: 10.32890/ijms2025.32.1.12

A NEW APPROACH IN IMMOVABLE ASSET MANAGEMENT USING 3D SPATIAL SPACE
type: item
description: Effective asset management is crucial for organizations that provide high-quality services. However, the management of immovable assets often faces challenges due to time-consuming, tedious, and error-prone paper-based practices. To address these issues, the Malaysian government has introduced MySPATA (Sistem Pengurusan Aset Tak Alih Kerajaan), an electronic-based solution aimed at improving asset management. Despite its implementation, MySPATA has not fully resolved the complications associated with locating and managing assets. This study proposes integrating three-dimensional Geographic Information Systems (3D GIS) into the asset management system to enhance productivity and accuracy. This research focuses on Taman Kobena Hall, which is managed by Majlis Bandaraya Johor Bahru (MBJB), utilizing detailed LiDAR scanning and aerial photogrammetry to create an accurate 3D model of the building. The integration of 3D GIS into the asset management system using ArcGIS software enables efficient asset registration, detailed visualization, and comprehensive data querying. The findings demonstrate that 3D visualization significantly improves asset location tracking and reduces reliance on paper-based processes, thus promoting continuous asset updates. The study also addresses the strengths and limitations of this approach. While the initial creation and maintenance of detailed 3D models require significant time and resources, the benefits of improved accuracy, better decision-making, and enhanced visualization are substantial. This research provides robust proof of the concept of integrating 3D GIS in immovable asset management and offers valuable insights for broader applications in various industries.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Uznir Ujang
creator: Glory Annabelle Stephen
creator: Suhaibah Azri
creator: Nurfairunnajiha Ridzuan
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-07-31
publication date: 2025-07-31
starting page: 27
ending page: 54
doi: 10.32890/ijms2025.32.2.2

The Role of Entrepreneurial Spirit and Self-Efficacy in Technology Entrepreneur New Venture Creation
type: item
description: Technology entrepreneur new venture creation (TENVC) plays an important role in developing and commercializing technologies worldwide. Yet, one of the critical and on-going debates is about the paradigm shift from the trait approach to the behavioral approach which emerges from what successful entrepreneurs do and how they perform, rather than what their personality traits are. Therefore, the purpose of this research was to study both the entrepreneurial spirit and self-efficacy as key factors for TENVC. The mixed methods research was employed by combining the quantitative and qualitative approaches. The samples were chosen based on convenience sampling for the quantitative study and judgment sampling for the qualitative study. The finding shows that both entrepreneurial spirit and self-efficacy are correspondingly important for TENVC among technical students and Institutes of Higher Learning (IHLs). There is only a small difference in value in their positive significant relationship led by self-efficacy compared to entrepreneurial spirit with r=.005 for TENVC of technical students in IHLs. This finding is convergent with the outcome of the case study analysis that both factors are among the key indicators for TENVC of technical students in IHLs. The technology entrepreneur development organizations (TEDO) may utilize this result in developing TENVC in their institutions.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Sahadah Haji Abdullah
creator: Mohd. Syahrir Rahim
creator: Asif Zamri Zainol
rights: Copyright (c) 2024 https://creativecommons.org/licenses/by/4.0
date: 2024-01-07
publication date: 2024-01-07
starting page: 125
ending page: 139

The Effect of Business Process Reengineering Factors on Organisational Performance
type: item
description: This study empirically investigated the effect of business process reengineering factors on organisational performance in the Saudi context. A quantitative approach was employed whereby this study focused on Riyadh factory for re-refining oils employees. A total of 110 useable questionnaires were used in the statistical analysis. Business process reengineering factors that were investigated include the major improvements after business process reengineering, the major changes after implementation of business process reengineering and the personal gain after business reengineering process. The results showed that the only two factors out of the three do affect organisational performance in Riyadh factory for re-refining oils employees namely the major improvements after business process reengineering and the major changes after implementation of business process reengineering.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Yaser Almansour
creator: Atef Aladwan
creator: Musa Alsaudi
rights: Copyright (c) 2024 https://creativecommons.org/licenses/by/4.0
date: 2024-01-07
publication date: 2024-01-07
starting page: 65
ending page: 81

Managing Pension Plan in an Aging Population -The Dynamic Profit-Share Pension Model
type: item
description: This study examined the profit-share pension model as a potential vehicle for generating capital accumulation and effecting a progressive redistribution of wealth. Taking the functions of the pension mechanism as the guiding principle, we attempted to incorporate a profit-share fund into a three-pillar pension system, eliminating the need for full funding from public resources. The general equilibrium model, with each agent solving a specific optimization problem, in which, on top of the full set of first order conditions for each problem, constraint conditions are imposed. Consideration of the equilibrium conditions gave us a complete system which conceivably, allowed us to solve the equilibrium paths for endogenous variables. The use of simulation techniques allowed us to accommodate a flexible and behaviorally realistic setting to examine the model’s behavior over time and compare its level of consistency to that of the real existing systems. The use of sensitivity analysis additionally investigated the model’s behavior in the presence of macroeconomic shocks by making changes to the model variables and observing their effects. The findings show profit-sharing has a positive impact on business and economic activity and also has a positive impact on pension activity.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Evangelos Koutronas
creator: Siew-Yong Yew
creator: Kim-Leng Goh
rights: Copyright (c) 2024 https://creativecommons.org/licenses/by/4.0
date: 2024-01-07
publication date: 2024-01-07
starting page: 45
ending page: 64

WORK ENGAGEMENT AS A MEDIATOR BETWEEN AUTONOMY SUPPORT AND PSYCHOLOGICAL WELL-BEING
type: item
description: This study explored the role of supervisor and colleague autonomy support in relation to psychological, social, and emotional well-being, using the components of work engagement—vigor, devotion, and absorption—as mediators. Grounded in the Job-Demands Resources (JD-R) Model, the research highlights the importance of job resources, such as peer-support, in managing job demands and enhancing employee well-being, particularly within the context of education during the pandemic. A total of 315 participants, including teachers, staff members, and administrators, completed scales assessing work self-efficacy, job engagement, and mental health. The study utilized a cross-sectional and predictive research design, conducting the survey at a single point in time to determine the direct relationships and mediating roles of autonomy support and work engagement in relation to well-being. Data was analyzed using mediation analysis and confirmatory factor analysis, with model fit indices indicating an excellent fit. The findings revealed that supervisor and colleague autonomy support significantly predicted well-being, with work engagement fully mediating these relationships. Consequently, the direct effects of autonomy support on well-being became non-significant when work engagement was accounted for, indicating full mediation. Based on these results, it is recommended that educational institutions promote a supportive social environment, provide growth opportunities, and respect employee autonomy. This study contributes to the literature by elucidating pathways through which supervisor and peer autonomy support influence psychological, emotional, and social well-being through work vigor, dedication, and commitment.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Justin Vianey Embalsado
creator: Beatriz Gopez
creator: Mary Anne Joseph Montoya
creator: Roger Mangalus
creator: Rachelle Louise Embalsado
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-01-08
publication date: 2025-01-08
starting page: 83
ending page: 108
doi: 10.32890/ijms2025.32.1.5

MICROCREDIT PROGRAMMES PUBLICATION TRENDS, ITS CONTRIBUTIONS AND FUTURE RESEARCH DIRECTIONS: A BIBLIOMETRICS STUDY FROM 2000 TO 2021
type: item
description: This study aims to provide insight into the publication trends of microcredit programmes from 2000 to 2021. This study conducted a bibliometric analysis of 1,241 scholarly works related to microcredit programmes as recorded in the Scopus database in September 2022. Specifically, this paper will analyse the evolution of microcredit programmes research by examining (a) document and source types, (b) year of publications and languages, (c) types of sources and subject area, (d) keyword analysis, (e) geographical distribution and citation analysis as well as (f) citation clustering analysis. The results of the bibliometric study provide important information on publications’ current and future trends in the field of microcredit programmes. Based on the data, the number of publications on microcredit programme research has fluctuated over 21 years since 2000. The results, also, present the United States as the largest contributor to microcredit programmes research, followed by India. Meanwhile, the Journal of World Development published the most publications related to research on microcredit programmes. The implications of this study indicate the evolving nature of microcredit programme research and the need for continuous exploration and analysis in this field. Understanding publication trends, identifying leading contributors, and to considering additional databases for research can contribute to the development of current and future studies on microcredit programmes.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Azyyati Anuar
creator: Zuraidah Mohamed Isa
creator: Norhidayah Ali
creator: Nurul Amira Azmi
creator: Mohamad Hanif Abu Hassan
rights: Copyright (c) 2024 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2024-07-30
publication date: 2024-07-30
starting page: 565
ending page: 604
doi: 10.32890/ijms2024.31.2.7

ENHANCING R&D IN TAIWANESE SMALL AND MEDIUM ENTERPRISES: AN ANALYSIS OF POST COVID-19 BUSINESS SURVIVAL STRATEGIES
type: item
description: The COVID-19 pandemic significantly impacted businesses, particularly small and medium enterprises (SMEs). Despite numerous setbacks, some SMEs demonstrated resilience by adopting innovative survival strategies, including investment in research and development (R&D). This study investigates the extent of R&D investment among selected SMEs in Taiwan and its role in their survival during the pandemic. Using a mixed methods approach, data was collected through semi-structured questionnaires, with participants representing various SME categories until saturation was achieved. SME proprietors provided insights on how R&D investments contributed to their resilience. The findings indicate that 73.3% of respondents invested directly in R&D and 54.3% reported that R&D investments positively impacted their business survival during the pandemic. The study recommends that SMEs enhance their R&D capabilities by developing staff skills and allocating specific funds for R&D in their budgets to better withstand future disruptions.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Robert Stalone Buwule
creator: Tony Kuo
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-01-08
publication date: 2025-01-08
starting page: 61
ending page: 82
doi: 10.32890/ijms2025.32.1.4

THE IMPACT OF PERSONAL GROWTH AND HOLISTIC THINKING ON PRICE-PERCEIVED QUALITY HEURISTIC
type: item
description: The price-perceived quality heuristic refers to an individual's predisposition to interpret price as an indicator of product quality and has been shown to be influenced by various personal factors. However, certain variables affecting this tendency has yet to be explored. This study aims to investigate whether two personal factors, namely personal growth and holistic thinking, impact this heuristic. Moreover, the study also examines the mediating roles of prestige sensitivity and risk aversion in these relationships. Data were collected using convenience sampling from 755 participants with diverse occupations across various cities and districts in Türkiye. Using structural equation modelling analyses with SPSS and AMOS software, the analyses revealed that personal growth positively influences the price-perceived quality heuristic, while holistic thinking has a negative effect. Additionally, the results confirmed the significant mediating roles of prestige sensitivity and risk aversion. These findings provide valuable insights for researchers and practitioners seeking to better understand the dynamics that shape the relationship between price and quality perception.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Hüseyin Erbil Özyörük
creator: Bahtışen Kavak
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-01-08
publication date: 2025-01-08
starting page: 132
ending page: 148
doi: 10.32890/ijms2025.32.1.7

DEVELOPING AND VALIDATING A SCALE TO MEASURE FOOTBALL TEAM LOVE
type: item
description: Previous studies in sports marketing have shown that team love is a key factor influencing loyalty, satisfaction and positive word-of-mouth behaviours. Despite these positive findings, research on team love remains limited, and the concept’s theoretical framework is underdeveloped. The study aims to conceptualize football team love using a grounded theory approach and to develop a scale based on this conceptualization. Through a comprehensive literature review, as well as data obtained from focus group and in-depth interviews with football fans, the study delineated the unique conceptual dimensions of team love. Using data obtained from 452 Turkish football fans, exploratory factor analysis (EFA) revealed a three-dimensional (self-team integration, infinity, and passion-driven behaviours), 12-item structure. Confirmatory factor analysis (CFA) further validated and refined, a three-dimensional, nine-item measurement model. This research provides an in-depth, theory-based understanding of the unique construct of football team love, offering valuable insights for both academic and practical applications. The findings lay a foundation for further research and provide strategic guidance for sports marketers to foster stronger connections between football teams and their fans.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Caner Özgen
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-01-08
publication date: 2025-01-08
starting page: 149
ending page: 163
doi: 10.32890/ijms2025.32.1.8

AN INTEGRATED TECHNOLOGY ACCEPTANCE MODEL FOR SMART CITY MOBILE APPLICATIONS: IDENTIFICATION OF KEY FACTORS AND EXTENSION OF TECHNOLOGY ADOPTION
type: item
description: Smart cities have experienced significant improvements in service quality, resident satisfaction, sustainability, and economic development through the application of information and communication technology. With urban populations expected to grow, the adoption of smart city mobile applications (SCMA) can enhance the efficiency and impact of urban regions. This research explores the cognitive factors influencing user engagement and adoption of SCMA, by integrating identified factors with technological adaptation models. The decision of individual users to embrace such as SCMA has garnered attention from both information systems (IS) researchers and industry practitioners. Key factors affecting SCMA user acceptance include perceived enjoyment, innovation, trust, social influence, security, compliance, satisfaction, perceived benefit, ease of use, and intention to use. Data was analyzed using a structural equation model (SEM), with participants responding to questionnaire items on a five-point Likert scale. Out of an initial 1,142 responses, 1,062 valid samples were included in the final analysis after data filtering, achieving a response rate of 67 percent. Enhanced user satisfaction is crucial for the success of SCMA providers. The industry must allocate additional resources toward developing robust and reliable infrastructures and platforms that enhance mobility and service quality. To drive the future of Web 3.0, the industry must also address long-term challenges, such as creating new universal systems and environments. The conclusion of this study is discussed with respect to both theoretical and practical implications.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Musab Talha Akpınar
creator: Mehmet Atak
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-01-08
publication date: 2025-01-08
starting page: 109
ending page: 131
doi: 10.32890/ijms2025.32.1.6

IDENTIFYING AND PRIORITIZING MARKETING PROBLEMS IN IRAN’S POULTRY INDUSTRY
type: item
description: The marketing of poultry products is a critical component of all production systems. Given the importance of the poultry industry in Iran and the marketing challenges it faces, this research aims to identify and prioritize the marketing problems within the industry. Using the Delphi technique, 15 experts from the poultry industry helped identify the main factors causing marketing issues in poultry units. These factors were then ranked according to their importance using the AHP method. The findings classified the main marketing problems into six categories: product, price, supply, promotion, resources, and structure. The "resources" category emerged as the highest priority, while "promotion" was deemed the lowest. Among the sub-indicators, the lack of government support and inadequate facilities from banks and related organizations ranked the highest priority, whereas insufficient advertising for chicken meat ranked the lowest. The most important innovation of this research lies in its comprehensive ranking and prioritization of marketing problems specific to the poultry industry in Iran, an area that previous research has not yet explored.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Seyyedeh Mahsa Hosseini
creator: Arash Hajikarimi
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-01-08
publication date: 2025-01-08
starting page: 183
ending page: 200
doi: 10.32890/ijms2025.32.1.10

https://e-journal.uum.edu.my/index.php/ijms/article/view/16738
type: item
title: KESAN PENYEDERHANA SIKAP USAHAWAN TERHADAP HUBUNGAN ANTARA PEMBIAYAAN MIKRO DAN PRESTASI PERUSAHAAN MIKRO BUMIPUTERA (The Moderating Effect of Entrepreneurial Attitudes on the Relationship Between Microfinance and Bumiputera Micro-Enterprise Performance)
description: Pembiayaan kewangan dan sikap usahawan dilihat memainkan peranan penting dalam membantu pertumbuhan perusahaan bersaiz mikro, kecil dan sederhana (PKS). Kajian ini dijalankan bagi melihat sejauh manakah perkara ini memberi kesan secara langsung dan tidak langsung ke atas prestasi PKS. Tumpuan kajian diberikan kepada perusahaan bersaiz mikro Bumiputera di Pulau Pinang. Sejumlah 350 orang usahawan mikro Bumiputera di Pulau Pinang yang menerima pembiayaan kewangan mikro daripada pelbagai agensi dan institusi kewangan telah dipilih sebagai sampel kajian melalui kaedah pensampelan bola salji. Kaedah regresi berbilang digunakan bagi menerangkan pengaruh faktor pembiayaan dan sikap usahawan ke atas prestasi usahawan mikro Bumiputera di Pulau Pinang. Dapatan kajian mendapati pembiayaan mikro dan sikap usahawan memberikan pengaruh secara langsung yang signifikan positif ke atas prestasi perusahaan mikro Bumiputera. Hasil kajian dapat memberikan sumbangan kepada institusi kewangan dalam menilai keberkesanan kemudahan pembiayaan mikro di samping memberikan manfaat kepada usahawan mikro dalam membantu mengenal pasti faktor sikap yang dapat menyumbang kepada peningkatan prestasi perusahaan. ABSTRACT It is believed that microfinance and entrepreneurial attitudes contribute significantly to the expansion of micro, small, and medium-sized businesses (SMEs). This study was conducted to determine the direct and indirect effects of these factors on the performance of Bumiputera micro-enterprises in Penang. A total of 350 micro Bumiputera firms in Penang which received microfinance from various agencies and financial institutions were chosen as the sample through the snowball sampling approach. The influence of microfinance and entrepreneur attitude on the performance of Bumiputera micro companies in Penang is explained using multiple regression analysis. The regression study predicted that microfinance and entrepreneurial attitude have a direct and significant favourable effect on the…
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
  topic: disciplines
creator: Mat Hashim Halim
creator: Chor Foon Tang
rights: Copyright (c) 2024 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2024-07-30
publication date: 2024-07-30
starting page: 711
ending page: 746
doi: 10.32890/ijms2024.31.2.12

ENHANCING SERVICE EFFICIENCY IN UTILITY ORGANIZATIONS THROUGH QUALITY FUNCTION DEPLOYMENT
type: item
description: Quality Function Deployment (QFD) is a powerful approach for establishing a strong relationship between a product or service and customer needs. It focuses on capturing the voice of the customer to enhance their satisfaction. In today’s competitive landscape, organizations must meet customer needs to thrive. This research focuses on utility-imparting organizations and aims to enhance customer satisfaction and service efficiency through the development of a correlation matrix. The study proposes an inductive framework and evaluates it using typical QFD techniques. Specifically, the research utilizes the House of Quality (HOQ) to improve organizational efficiency and customer satisfaction. The HOQ identifies key quality indicators by analyzing the relationship between customer needs (WHATs), and technical solutions (HOWs), as well as between different HOWs. The results of the HOQ analysis highlight the most crucial factors for improving service efficiency: effective customer service, a competitive and focused organization, accurate billing meters and methods, precise meter readings and billing, and prioritization of emergency response. The findings provide valuable guidelines for improving the efficiency of utility energy services.
subject: Articles
  topic: section
subject: {}
  topic: subjects
subject: {}
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creator: Maryam Shahid
creator: Rafiq Mansoor
creator: Muhammad Shahid
creator: Syed Athar Masood
rights: Copyright (c) 2025 International Journal of Management Studies https://creativecommons.org/licenses/by/4.0
date: 2025-01-08
publication date: 2025-01-08
starting page: 19
ending page: 40
doi: 10.32890/ijms2025.32.1.2