1.
Abdullateef AO, Mohd Mokhtar SS, Yusuf RZ. Drivers of Efficient Service Delivery and Caller Satisfaction: A Model of CRM Customer Contact Centres in Malaysia. IJMS [Internet]. 2010 Dec. 29 [cited 2024 Apr. 27];17(2):27-46. Available from: https://e-journal.uum.edu.my/index.php/ijms/article/view/9998