MOHD MOKHTAR, S. S.; YUSOFF, R. Z. The Impact of Process Quality Measurement on Financial Performance of Market Oriented Firms. International Journal of Management Studies, [S. l.], v. 15, p. 115–130, 2008. Disponível em: https://e-journal.uum.edu.my/index.php/ijms/article/view/9857. Acesso em: 25 apr. 2024.