ANG, C. L.; MAHAT, N. I.; HJ. AHMAD, Y. Service Quality Satisfaction of Public Bus Service: A Structural Equation Modeling Approach. International Journal of Management Studies, [S. l.], v. 13, p. 49–63, 2006. Disponível em: https://e-journal.uum.edu.my/index.php/ijms/article/view/9271. Acesso em: 6 may. 2024.