REHMAN, H. M.; AMIN, A.; REHMAN, M.; NEMATOVA, G.; SHAMIM, A.; HOSSAIN, M. B. . TRANSFORMING STRATEGIES IN THE DIGITAL ERA: THE ROLE OF SOCIAL MEDIA IN CUSTOMER VALUE ANALYSIS AND CRISIS MANAGEMENT FOR TOURISM FIRMS. International Journal of Management Studies, [S. l.], v. 30, n. 2, p. 373–396, 2023. DOI: 10.32890/ijms2023.30.2.7. Disponível em: https://e-journal.uum.edu.my/index.php/ijms/article/view/13038. Acesso em: 4 dec. 2023.