Mat Ali, M. F., Hamed, A. B., & Md Hussain, M. N. (2013). Hubungan Antara Kualiti Produk, Kualiti Perkhidmatan dan Kepuasan Pelanggan dalam Perbankan Islam. International Journal of Management Studies, 20(1), 185–202. Retrieved from https://e-journal.uum.edu.my/index.php/ijms/article/view/10385