https://e-journal.uum.edu.my/index.php/gbmr <p>The Journal of Global Business Management Review (GBMR) publishes high quality research studies in the field of Business and Management. Being international and inter-disciplinary in scope, GBMR seeks to provide a platform for debate among diverse academic and practitioner communities who address a broad area of business and management issues across the globe. GBMR is an <span style="color: #000080;"><em>open-access </em></span>publication<span style="color: #800000;">.</span></p> Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, Malaysia en-US Global Business Management Review (GBMR) 2600-8416 <p><strong>Disclaimer</strong></p> <p>Global Business Management Review (GBMR) has taken all reasonable measures to ensure that material contained in this website is the original work of the author(s). However, the Journal gives no warranty and accepts no responsibility for the accuracy or the completeness of the material; no reliance should be made by any user on the material. The user should check with the authors for confirmation.</p> <p>Articles published in the Global Business Management Review (GBMR) do not represent the views held by the editors and members of the editorial board. Authors are responsible for all aspects of their articles except the editorial screen design.</p> <p>Submission of an article is done with the understanding that the article has not been published before (except in the form of an abstract or as part of a published lecture, or thesis) that it is not under consideration for publication somewhere else; that if and when the article is accepted for publication, the author's consent to automatic transfer of the copyright to the publisher.</p> https://e-journal.uum.edu.my/index.php/gbmr/article/view/21999 <div> <p class="BodyTexts">BlastOne Malaysia Sdn Bhd, a multinational company incorporated in Malaysia is struggling to meet its organizational goals and objectives in the past few years; such as yearly sales target, profitability, staff turnover rate, product quality and customer satisfaction. This study aims to address the reasons behind the failure of the company in meeting its goals and objectives from the internal perspective focusing on its employees. Then, the study also aims to recommend the appropriate strategies and actions to be undertaken by the company in addressing these related issues. This study involves a detailed analysis of the business competitiveness of BlastOne Malaysia Sdn Bhd, based on the RBV Model (Resource-Based View), the I/O Model (Industrial Organization) and finally the SWOT Analysis. The findings revealed certain visible weaknesses in the competencies of the team members regarding their ability in goal setting and goal accomplishment. The findings also suggested that the team members are too focused on their daily problems and in doing so, failed to establish a positive behaviour to have a solution-focused mentality. As such, their inclinations toward the problem instead of the solution itself, has indirectly created a sense of demotivation amongst the employees. In countering the situation from the internal perspective and capabilities, this study adopted the GROW Coaching Model that has four main processes: namely Goal, Reality, Options and Will. The two key dimensions from the GROW Coaching Model, which are goal setting and solution-focused mentality, have the required elements in managing most of the internal weaknesses highlighted from the analysis done. The adoption of the GROW Coaching Model will prepare the company to be more competitive internally and at the same time, developing a strong coaching culture within the company.</p> </div> Chi Meng Kuan Hassan Abu Bakar Copyright (c) 2023 Global Business Management Review (GBMR) https://creativecommons.org/licenses/by/4.0/ 2023-12-31 2023-12-31 15 2 1 19 https://e-journal.uum.edu.my/index.php/gbmr/article/view/22000 <div> <p class="BodyTexts"><span lang="SV">Applicants for post-graduate research studies find it difficult to identify potential supervisors before applying for admission. This is because there is no single point at which they can browse for that information. In order to address this practical gap in post graduate education and communication management, this study proposed a one-stop-centre called MYDEGS Supervisor Selection System, as a platform for applicants to identify suitable supervisors who meet the criteria in terms of research field and expertise they desire before applying for admission into the Malaysian Higher Education institution. This project was initiated by the Graduate Dean's Council of Malaysia (MYDEGS). The data gathering for system and data requirements were performed by two researchers, who were also members of MYDEGS, during several MYDEGS meetings. Twenty public universities were involved in supplying the data of 2000 experts in the country. The completed system was tested by potential users from all participating universities. It was found that the system was fully functional and its objective of assisting prospective Ph.D candidates in identifying potential supervisors was achieved. Emerging issues and the way forward are discussed. </span></p> </div> Shahizan Hassan Norshuhada Shiratuddin Copyright (c) 2023 https://creativecommons.org/licenses/by/4.0/ 2023-12-31 2023-12-31 15 2 20 33 https://e-journal.uum.edu.my/index.php/gbmr/article/view/22001 <p style="font-weight: 400;">The purpose of this study is to identify emerging themes in the <em>Social Commerce Service Quality</em> (SCSQ) that are appropriate for the Malaysian modest fashion industry to improve the online shopping experience for Malaysian consumers. This qualitative research applied semi-structured online interviews that include nine respondents from Malaysian modest fashion sellers, direct and indirect distributors, and buyers. Thematic analysis was used to analyze the participants' responses in determining and identifying the SCSQ dimensions. Eight themes are identified which are Social Interaction Quality, Functional Quality, Design Quality, Information Quality, Privacy and Security, Responsiveness, Personalization, and Communication Quality. Notably, Personalization and Communication Quality are two newly discovered in the Malaysian modest fashion industry context. The results offer helpful guidance for Malaysian modest fashion businesses to allocate their resources prudently.</p> Izzati Hanafi Rafikul Islam Suharni Maulan Copyright (c) 2023 https://creativecommons.org/licenses/by/4.0/ 2023-12-31 2023-12-31 15 2 34 59 https://e-journal.uum.edu.my/index.php/gbmr/article/view/22003 <div> <p class="BodyTexts"><span lang="EN-GB">Nowadays, due to the rapidly changing business environment, non-technical skills have become critical factors in determining employment. Companies assert that fresh graduates often fall short of their expectations. Nevertheless, employers emphasize that non-technical skills are crucial for fresh graduates to remain competitive and secure employment in the current job market. Therefore, this research aims to study the importance of non-technical skills and their impact on graduates’ employability. The study utilizes online questionnaire surveys for 120 graduates from different states, universities, occupations, and backgrounds to rank the importance of 15 non-technical skills. Meanwhile, Pearson correlations and multiple regression analysis are employed to study the relationship between three independent variables and graduates’ employability. The statistical findings reveal a positive correlation between non-technical skills and graduates’ employment. According to the study results, the top five skills deemed more important than others are adaptability, ethical behavior, leadership, critical and creative thinking, and tolerance of ambiguity. Therefore, it is essential for students to develop their non-technical skills during their studies to meet the expectations of future employers.</span></p> </div> Lim Sau Loon Wah Tan Bee Copyright (c) 2023 https://creativecommons.org/licenses/by/4.0/ 2023-12-31 2023-12-31 15 2 60 76 https://e-journal.uum.edu.my/index.php/gbmr/article/view/22004 <div> <p class="BodyTexts"><span lang="EN-US">The Non-Profit Organizations (NPOs) sector has recently been described as undergoing transparency crisis. However, amid calls for NPOs to be more transparent, there is little attempts from both practitioners, regulators and academicians moving towards sustainability reporting. Therefore, this paper aims to provide an understanding on the importance for NPOs to produce sustainability reporting. Using desktop research as method of gathering data, the paper deliberates the importance of sustainability reporting for NPOs in Malaysia. The paper conceptualizes the role of sustainability reporting as the way forward, towards building trust and confidence, thus fostering transparency in reporting among NPOs. This paper highlights the future relationship that the NPOs and other stakeholders like government and corporate organizations should focus on towards creating sustainable development. The findings contribute to improving NPOs transparency through sustainability reporting and fostering society rights in Malaysia.</span></p> </div> Nur Aliyah Karen Abdullah Zaleha Othman Copyright (c) 2023 https://creativecommons.org/licenses/by/4.0/ 2023-12-31 2023-12-31 15 2 77 92 10.32890/gbmr2023.15.2.5