“Service Quality Dimensions and Customer Satisfaction in Malaysian Mobile Telecommunication Market: An Empirical Investigation of the Mobile Phone Market in Malaysia. ”. Global Business Management Review (GBMR) 6, no. 1 (July 27, 2022): 27–48. Accessed May 30, 2026. https://e-journal.uum.edu.my/index.php/gbmr/article/view/16934.