HASSAN, S.; LI, F.; SAHAK, M. F.; PERUMAL, M.; AB GHANI, M. Y. The Successful Implementation of Key Performance Indicator System in a Telecommunications Company. Global Business Management Review (GBMR), [S. l.], v. 6, n. Special Issue, p. 95–110, 2022. Disponível em: https://e-journal.uum.edu.my/index.php/gbmr/article/view/16944. Acesso em: 6 may. 2024.