Accounting Information System User Satisfaction: A Survey of Indonesian State-Owned Banks

  • Sambas Ade Kesuma Tunku Puteri Intan Safinaz School of Accountancy, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia
  • Siti Zabedah Saidin Tunku Puteri Intan Safinaz School of Accountancy, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia
  • Aidi Ahmi Tunku Puteri Intan Safinaz School of Accountancy, College of Business, Universiti Utara Malaysia, Sintok, Kedah, Malaysia

Abstract

The objective of this study is to explore accounting information system user satisfaction, particulary, this study examines the level of accounting information system user satisfaction among state-owned banks in Indonesia. User satisfaction is generally used as a proxy for the successful implementation of an information system. The findings show that users are satisfied with the implementation of accounting information system. Specifically, majority of respondents indicate their satisfaction in terms of the content, accuracy of the system, format of the information, ease of use of the system, and timeliness of the accounting information system among the Indonesian state-owned banks. Thus, the management of state-owned banks in Indonesia are expected to maintain the good accounting information systems and improve the quality of the systems in order to achieve excellent services and further enhance the operations of the Indonesian state-owned banks.

Published
2017-07-31
How to Cite
KESUMA, Sambas Ade; SAIDIN, Siti Zabedah; AHMI, Aidi. Accounting Information System User Satisfaction: A Survey of Indonesian State-Owned Banks. Journal of Business Management and Accounting, [S.l.], v. 7, n. 2, p. 25-37, july 2017. ISSN 2231-9298. Available at: <http://e-journal.uum.edu.my/index.php/jbma/article/view/8816>. Date accessed: 13 july 2020. doi: https://doi.org/10.32890/jbma2017.7.2.8816.
Section
Articles